1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Rehoboth Beach, Delaware
Positive section of review
I canceled the 20th and got there on the 21st . I got charged for 3 days, I was there for 2 can I get money back for the 20th. Location was good except the 1st floor would
Negative section of review
I had knee surgery and the 2nd floor was hard the stairs. I had to ask for more towels and when they changed it was to be for 6. Not 2 people.thst is how I signed up. Refund for 20th I wasn't there.. I canceled that day.please.
Pismo Beach, California
Positive section of review
Great front desk staff went above and more to assist us, providing service and recommendations. Great location, convenient to everything.
Negative section of review
No dark drapes to block out streetlights. Lots of noise on Saturday night from the main street right below our window.
Koloa, Hawaii
Positive section of review
Koloa Landing is exceptional! Clean, well maintained and BEAUTIFUL!!!
Negative section of review
Nothing…it was perfect
Chico, California
Positive section of review
The staff was wonderful and the food in the morning was great
Negative section of review
Didn’t apply
Las Vegas, Nevada
Positive section of review
Great location, loved the view to Vegas strip.🥰
Madison, Wisconsin
Positive section of review
The location that surrounds the property
Negative section of review
The bed,smell,staff,the black mold in the restroom, the knat in the room I paid for, and everything else
Portland, Oregon
Positive section of review
full kitchens in the room
Negative section of review
I didn't like that they didn't enforce the handicap parking and I had to park all the way in the back even though I use a cane and it's really hard for me to walk I am handicapped but yet there are three cars parked in the front they were not handicap cars Land at the people know that the front desk didn't seem to care and then I thought I paid for two nights cuz the guy said he took out for two nights I was gone all day on the second night got there at midnight and didn't have money with me because I didn't expect to be paying they told me it was never taken off my card and then I never had paid yet and I needed to pay or I had to leave speaking let you know I'm handicapped in this middle of the night they could have called me all day to ask me why I didn't pay yet or I need to pay but they didn't they wait until I got there at midnight to tell me and kicked me out in the middle of the night and ask him if you can take my hundred already deposit and just put it towards my room for the night just because I don't want to leave the middle of the night and they wouldn't do it so remind me I will never stay there again
Ontario, California
Positive section of review
It is well maintained
Negative section of review
Clientele is the worse of the worst
Anchorage, Alaska
Positive section of review
Good location.
Negative section of review
Very disappointing as this hotel was to be a special splurge to end our Alaskan holiday. Customer service was disappointing at every interaction. Horrible first experience with the valet. Then we did not receive the room we booked and paid for. Front desk would not help with changing rooms or reducing the room rate. We stayed one night and then decided to change hotels At check-out, the front desk would not print or email our charges. Bad attitudes from all employees that we interacted with. Frustrating, as we were really looking forward to staying at the Captain Cook.
Tukwila, Washington State
Positive section of review
I was thankful for the unlimited towels and blanket sheets
Negative section of review
Significant inaccuracy from advertisement: pictures NEED to be updated, Essential features not working (the AC unit needed to be cleaned BADLY), breakfast was a soft bar and coffee, only 2 dryers in working order. Im actually hoping for a refund.