1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
New York, New York State
Positive section of review
Location was right in Times Square which was exactly what we wanted. Walking distance to everything we wanted to check out. I requested a room with a few of Times Square and we could see if perfectly from our room. We were in a high rise room so we did not hear and of the hustle and bustle going on outside during the night. The beds were extremely comfortable and the rooms were clean. Never had to wait more than a minute for an elevator.
Negative section of review
I can't think of anything bad to say.
Gallup, New Mexico
Positive section of review
Was very very nice. Clean, comfortable, convenient.. Good breakfast. Good value. Everything we were hoping for.
Miami Beach, Florida
Positive section of review
The only good thing about this location is the nice cleaning lady and its a few blocks from the beach.
Negative section of review
The staff was rude, from the moment i walked in i did not feel welcomed at all, tried to call the front desk several times throughout our stay with different questions and staff here did not answer the phone once, not once and each time id go down stairs thinking perhaps they were busy there would be 2 or 3 of them just standing around, ignoring calls. After 3 days i discovered instead of charging me a 500.00 deposit, i was charged 500.00 on one card and 306.66 unbeknownst to me for a payment they said was declined on a different card, when upon calling the bank they confirmed the transaction did indeed go through.So once again i walked down stairs 3 buildings over to the front desk and i brought it to their attention..... i did not recieve an apology, explination, or a refund as of yet, i was actually asked by one of them if i had used ny card at one of the restaurants at the catalina and i had not, i couldnt imagine what would cost 306.66 off any of theirnrestaurants menus..needless to day ive disputed the 306.66 charge with my credit card company so hopefully ill get my money back. The room was nothing like pictured, i was suppose to be in the main building the catalina but ended up being put in their third building above Maxines bistro. The room was dirty, the bedding looked like it hadnt been washed, only remade as there were stains on the sheets and opposite side of the comforter. The walls had scuff marks and chunks missing, the bathroom wasnt clean, the shower had no door so the floors got soaked each time. They only offer to clean your room every 3 days, which didnt happen once on my stay....the elevator hasnt been maintenanced in years, its safety tag was expired in 2022...very unsafe....the only nice thing i have to say about this place is its in south beach a few blocks from the beach, that one thing is the only thing i enjoyed about my stay..booking should remove this business from their site.
Ames, Iowa
Positive section of review
Liked the snack and beverage options. Did not eat the breakfast but it did look really good!
Negative section of review
We had a dirty sock and some bottle lids on the floor. Next to no toliet paper as well. It was also really dark with not a lot of lighting but honestly the sock was really bothersome. If a sock is missed what else was all we could think about. Also the bar restaurant was advertised incorrectly. It was not what we expected, much smaller.
Miami Beach, Florida
Positive section of review
Breakfast was delicious. Service was excellent. Staff friendly
Las Vegas, Nevada
Positive section of review
Convenient location and not smoky plus room was beautiful
Negative section of review
The blackout blinds and not right up against the window so there’s a gap and bright as day by 6am- the shower head does not tilt and at a weird angle - hairdryer was extremely slow to dry
Erie, Pennsylvania
Positive section of review
The convenience to everything
Negative section of review
They need to Switch up the breakfast
Erie, Pennsylvania
Positive section of review
More comfortable seating
New York, New York State
Positive section of review
Clean and location
Negative section of review
No swimming pool or hot tub
Pensacola, Florida
Positive section of review
Staff and quiet
Negative section of review
Pool out of commission