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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Philadelphia, Pennsylvania
Positive section of review
There were roaches. They ran so fast while I was in the bathroom I had left my phone on the bed so I couldn't get any photos. There was heavy weight I did not feel safe there but I had no choice because I had no where else to go. Amenities offered were non existent, outlets were dangerous because my daughter got minor electrocution trying to plug in her charger this morning. Also when I thought I was going to wake up to charged phone and after my daughter got shocked I realized that there were no working outlets in the room so I left with a dead phone. I told the hotel staff what was going on and they seemed to not care and was very dismissive
Waco, Texas
Positive section of review
Love the friendly staff the cleanness of the room how helpful the staff was
Bakersfield, California
Positive section of review
The two staff members in the office are always very attentive to me.
Olympic Valley, California
Positive section of review
Clean, large room with kitchen facilities
Amarillo, Texas
Positive section of review
Everything was great ...
Negative section of review
The Internet would not stay connected
Sundance, Wyoming
Positive section of review
Very peaceful
Negative section of review
Nothing bad at all
Reno, Nevada
Positive section of review
The bed and pillows were comfortable, but our sheets were stained and ripped Yuck! So the comfortable bed was tanted by a dirty feeling, even if they were clean! Questionable!
Negative section of review
Door & safe wouldn't lock & we had to change rooms. We moved to another room that smelled kind of musty with a questionable dirty bed that we unknowingly slept in. In the morning we spotted the sheet. It had a rip & a body fluid stain! How gross! The train screamed the whole night! We called & asked housekeeping to change our Bed sheets. Left for the day & came back to a bed with the sane dirty/ripped sheets but made up neatly. Called housekeeping again & asked again to clean our bed!! David in Housekeeping got sarcastic with me. Nerves! I got angry since we were the ones sleeping in the bed, noy him! At approximately 10 pm, we finally got our bed changed by nice Jamaican guy that made up for David's attitude, but the fact we had to ask twice is unacceptable! It was unacceptable to sleep in a questionable dirty bed in the first place! The second night an alarm that sounded in someone's room that caused us to stay on edge. There was no explanation of the cause. It took hours to go to relax enough to go to sleep. The next morning the people in the next room started fighting, loud people in the hallway and children screaming from the room across the hall! We deeply regretted our hotel choice from day one! The hotel was so loud. We were looking forward to checking out! No coffee pots in the room anymore. This forced us to buy the overpriced coffee from Starbucks in the lobby area. The shower head trinkled water, making it difficult to get fully clean, especially for woman, & the room didn't have a microwave to reheat your leftover meals. These extras would have been appreciated to make up for the stiff resort fees equaling a full nights stay! Disappointed that we choose The Nugget to celebrate our 44th Anniversary. We have stayed before, and the hotel amenities & service have declined. There is nothing special about the Nugget anymore. The casino payouts have declined so much that gambling wasn't fun at all!
Independence, Missouri
Positive section of review
I was able to keep my 2 dogs with me
Negative section of review
Getting black mold poisoning from the black mold in the shower. Getting a horrible Shingles blister rash. Cleaning previous tenants dog's feces and urine off the floor. Having a crazy lady living in the room next door trying to pry the screen off my window so she could break into my room at 3am. Losing my job due to missing too many days of work due to being sick. Asking for and being denied a full refund.
Orlando, Florida
Positive section of review
Water park
Negative section of review
Rooms not clean and smells bad
Orlando, Florida
Positive section of review
Water park
Negative section of review
Rooms not clean at all and smells bad