How does it work?
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It starts with a booking
It starts with a bookingThe only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
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Followed by a trip
Followed by a tripWhen guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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And finally, a review
And finally, a reviewAfter their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Recent Reviews
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Heavenly Stays
New York, New York State
Average Review Score: 7.5-
Positive section of review
Please be advised that the condition of this rental is misrepresented. As a result, our credit card company is pursuing a refund from Booking.com. Online images show a bright, clean space, with furniture in good condition. In person, the furniture is dilapidated and in some cases filthy. The online photos appear to have been cleaned up (AI or Photoshop perhaps) to make the apartment appear to be in better, newer condition than it is. Based on text messages, we expect Heavently Stays (the agency Booking.com subcontracted) to deny the facts. For this reason, we took extensive photos of the actual apartment for Booking.com and have provided them to our credit card company, before leaving the room unused and finding lodging elsewhere.
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Negative section of review
The condition of the rental is misrepresented. Real life differed so greatly from the online photos that we initially thought they had sent us to the wrong address. When they texted us that this was indeed the correct apartment, we were forced to find alternate, last-minute accommodations elsewhere for our stay. It was a stressful, unpleasant situation. While speaking with our credit card company, there was a knock at the door: it was a woman who identified herself as the previous night's tenant. One of her bags had gone missing during her stay at this apartment. She thanked us and left disappointed. It added further security/theft concerns to an already dishonest rental. The many issues not shown or disclosed on the Booking.com listing are too long to list, but included: A tiny bathroom that's dirty and dilapidated. Damaged, filthy vanity, chipped tile. There are holes in the walls where towel bars and a toilet paper holder should be. The fan cover is taped to the wall with masking tape. The windows are covered with ripped plastic wrap, which doesn't appear on Booking.com. The tiny lamp doesn't have a switch: it must be plugged in each time. There's an unsafe jumble of cords on the floor at the base of the bed and a dirty space heater. The kitchen is similarly different from the clean space shown online. It also doesn't have the utensils normally provided for light cooking, and there are again holes in walls. We won't list more, but as an aside: Some "decor" not shown online, included a loose animal skin / pelt on a table. Bizarre. UPDATE: While we suspected this unscrupulous renter might put up a fight, we did NOT expect them to concoct an utterly fraudulent, fictional and defamatory story about us!! This goes above and beyond. We're a law-abiding, middle-aged couple from outside NY. We have photos to prove every claim. Booking.com should allow us to post them here for other travelers.
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Aarchway Inn
Moab, Utah
Average Review Score: 8.8-
Positive section of review
Amazing breakfast! Not too far from town. Comfortable bed, clean rooms and facility. Great place for families— between the pool and hot tub, horse shoes, playground, basketball court, sand volleyball, and even a wildlife management area to walk in— there is just about everything! And it’s super helpful there is parking for the toys too!
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Negative section of review
I wish I would have realized the cool Room options and explored those a little more. Our friends and family had cool suite rooms, and I didn’t know to look into that. Also— one minor thing in our room— there is some kind of rattle or noise when we walked across the floor of our room. It didn’t bother us too much, but we worried about people below us. Otherwise, it was great. :-)
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Acadia Inn
Bar Harbor, Maine
Average Review Score: 9.2-
Positive section of review
Amazing stay with lots of thoughtful touches like water bottle refills, shuttle bus stop to town right at the front door, afternoon cookies and charcuterie.
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Negative section of review
Would have preferred real dishware and cutlery at breakfast and/or a compost bin for the compostable cups and plates. The food area also felt a bit cramped. Could be better organized. These are minor complaints though for an overall excellent stay.
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DoubleTree by Hilton San Antonio Downtown
San Antonio, Texas
Average Review Score: 8-
Positive section of review
First time staying there , the accommodation ,location and parking felt safe and easy to get to our Dr appointments.
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Negative section of review
That I had to pay for parking but that’s ok. It’s not a big deal. Alison was very friendly and helpful even got a text from her asking if everything was ok. And if we needed anything to please let her know. Thanks Alison
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2 Queen Beds Hotel Room 112
Jackson, Mississippi
Average Review Score: 7-
Positive section of review
I loved the big space and bed. Loved the Roku T.V because I could actually watch my shows and movies .
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Negative section of review
Maybe the bathroom was pretty small.
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Americana Motor Inn on Boardwalk
Ocean City, Maryland
Average Review Score: 8.1-
Positive section of review
Great location, my husband and I stay here 2 x a year we love it .
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Econo Lodge Hurricane Zion Park Area
Hurricane, Utah
Average Review Score: 7.4-
Positive section of review
The location and staff were a great fit for us
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Negative section of review
Several rooms under renovation. Our AC and bathroom vent fans were crazy noisy!
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El Coronado Resort
Wildwood Crest, New Jersey
Average Review Score: 8.2-
Positive section of review
Being right next to the beach.
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Negative section of review
Nothing.
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Homewood Suites by Hilton Baltimore - Arundel Mills
Hanover, Maryland
Average Review Score: 8.1-
Positive section of review
Beds were comfy
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Negative section of review
Toilet was clogged when we arrived. I booked 2 nights. 3 maids came second day, I wasn’t booked according to reception. I rebooked the room. Hilton is charging me for canceling the room too late! I didn’t cancel that date (25 of Aug). I can’t get a decent answer from the ai info naturally. Now I have to argue about this or be charged for canceling when I didn’t cancel, and was staying there already! Duh!
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Avion Inn Near LGA Airport, an Ascend Collection Hotel
Queens, New York State
Average Review Score: 7.1-
Positive section of review
Location
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Negative section of review
Shuttle was down. Only reason I chose this hotel. Cost me an additional $75 to get to and from airport only minutes away from hotel because shuttle was broken and they did not provide an alternative.
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