How does it work?
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It starts with a booking
It starts with a bookingThe only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
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Followed by a trip
Followed by a tripWhen guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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And finally, a review
And finally, a reviewAfter their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Recent Reviews
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Extended Stay America Select Suites - Memphis - Cordova
Memphis, Tennessee
Average Review Score: 6.3-
Positive section of review
Ms. Lorna or Lora was very helpful to my husband and I. My husband and I had two valets of luggage and she was quick to help us with the doors. That was a very warm welcome.
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Planet Hollywood Resort & Casino
Las Vegas, Nevada
Average Review Score: 7.9-
Positive section of review
Love the location, connected to the Miracle Miles shops and lots of dinning options. Our room was clean and the view over looking the fountain was amazing!
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Negative section of review
When we checked in, we were told that the room we had booked wasn’t available until the next day. They did take $65 off our one night stay in the downgraded room and also offered us a $75 food credit. It was just a hassle to repack that morning while waiting for a call to let us know we could switch rooms.
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Best Western Clermont
Cincinnati, Ohio
Average Review Score: 7.7-
Positive section of review
This hotel was priced at a good value and is located near several stores and restaurants. The air-conditioning worked very well once it was turned on.
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Negative section of review
The hotel could use some more cleaning and pest control. The heat was on 88 when I first walked into the room.
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Charming Stanley Home with Yard, 7 Mi to Seneca Lake
Geneva, New York State
Average Review Score: 9.7-
Positive section of review
Owner met me at the property to give the door code
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Negative section of review
First, the owner charged me a $204 cleaning fee and upon arrival we found instructions for how to complete mandatory checkout cleaning, otherwise there was a threat of additional charges to my credit card - strip beads, carry laundry downstairs, empty trash cans, wash dishes, put dishes away, place specific items in specific places. We did 1/2 the cleaning. I deserve a partial refund on the cleaning charge. Beds were absolute ROCK HARD to sleep on. Please invest in better mattresses. Not enough pillows. No throw blankets for lounging on the couch. Only a couple of extra rolls of bath tissue. No extra paper towels. Lovely home but lacking in some ways, we all woke up with backs hurting, and unfair cleaning charge for the work you have to do upon check out.
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Tru By Hilton Salt Lake City Airport
Salt Lake City, Utah
Average Review Score: 8.2-
Positive section of review
Room layout, staff, good breakfast, convenient
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H by H Hospitality
Los Angeles, California
Average Review Score: 9.1-
Positive section of review
Good Bed, Room and Hotel Location
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Barberry Court Motel &Cabins
Lake George, New York State
Average Review Score: 7.6-
Positive section of review
room was clean, too busy for pool
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H by H Hospitality
Los Angeles, California
Average Review Score: 9.1-
Positive section of review
Great Room and Location
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Best Western Toni Inn
Pigeon Forge, Tennessee
Average Review Score: 8.8-
Positive section of review
Everything
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Ayres Hotel Costa Mesa Newport Beach
Costa Mesa, California
Average Review Score: 8.5-
Positive section of review
The room
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Negative section of review
At check out, the clerk said she was informed we had a dog in our room. She wanted to know why I did not notify them at check-in. I said, "I booked a dog friendly room on booking.com," and walked by the front desk with our poodle, and no one said anything. She charged me for the dog plus a cleaning fee. I said the website at booking.com said dog friendly and nothing about a dog fee. The security guard jumped into the conversation and said, 'The website did not say dog friendly.' I told him not to tell me what I saw on the website, so he back out of the conversation. The clerk said that booking.com is who I book with and not the hotel. I said I don't care, and booking.com is your agent, so is your problem. I told her I also resented getting the notification about the $ 24-hour parking fee after the booking, not before the booking. I had the same parking problem in our previous visit. I paid parking in the office, and my wife paid it on her phone. The clerk would not refund the double payment, and the parking company has still not refunded our $24 double payment. Blaming your booking partner and your parking partner is stealing from the customer. About 20 years ago, the owner of Ayres and the HR director came to the company I was the president of and admired our ethical standard and visited our company to incorporate the same ethical principles. Today's Ayres ethical standards live much to be desired. I have for over 20 years stayed at Ayers on every possible occasion. No more, and I will inform everyone I know about this situation.
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