1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Modesto, California
Positive section of review
We were on our way to San Francisco and stayed here for one night. Our room and the bathroom were clean and pleasant. The bathroom was very new. There was a typical American breakfast.
Austin, Texas
Positive section of review
Digital Key on the Hilton Honors app works great, for the elevator, room door, and parking gate. Other than that, not much things I liked.
Negative section of review
The room stayed was not super clean. There was dust on the corner of the floor in the bathroom, specifically under the sink counter. Likewise, the public bathroom on the lobby floor was dirty. I reported it to the front desk. On the other note, a chat option on the Hilton Honors never worked. I tried twice. In both cases, the robot (chatbot) asked me to wait for someone to respond to my question. But after 15 minutes wait, no responses. Although there's an advertisement that I do not need to check out at the front desk, just tell my checkout on the chat window. It did not work. The time is essential for the guest service. I was disappointed.
Gold Canyon, Arizona
Positive section of review
Very beautiful!!!! Delicious food is offered at the restaurant, with great economically friendly pricing.
Negative section of review
Room locating is not friendly. The parking location to the actual room location is difficult.
Bend, Oregon
Positive section of review
Good location to places to shop and eat. Family was helpful to find laundry for us.
Negative section of review
Was expensive for value of room. Very bear minimum. No ice machine. Shower very small. Floor from bedroom to bathroom not level or finished off. Uneven edges caused accident tripping into the bathroom. Very difficult to understand dialect to communicate.
New York, New York State
Positive section of review
Loved the fact that we were checked on in several ways by the staff!
Negative section of review
Hated all the trash outside the doors of the building. Not really rhe hotel's fault.
New York, New York State
Positive section of review
Clean, friendly hotel in the midst of Times Square madness!
Richland, Washington State
Positive section of review
The security measures to keep the 'weirdos' out
Negative section of review
There was a puddle of pee under the toilet, by the bolt.
Houston, Texas
Positive section of review
Nothing at all no pool and too small for the price
Auburn, California
Positive section of review
Price and availability
Negative section of review
Bed and pillows
Livingston, Montana
Positive section of review
Clean, big room
Negative section of review
Office/ice closed 10pm-8am