1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Philadelphia, Pennsylvania
Positive section of review
The staff was nice and attentive, breakfast was good and we liked the outside seating area offered
Negative section of review
Too much I didn't like - overall the stay was too expensive for what was offered. Check in process took long because only one computer/ electronic pay machine was working. Our room was VERY small, but the hotel decided it was a good idea to fit a small sofa but it was NOT a sofa bed! I learned parking was not included, the hotel had wifi issues, housekeeping was not available to us even though we stayed for 2 nights, staff explained that it's done every other night. We had to ask for the wifi login info, toilet paper (1 small roll was not enough for 3 adults staying 2 nights)and towels. There was no ventilation in the bathroom, the toilet flush was very weak - at one point we thought it would clog up, the smart tv in the room kept disconnecting us from each app we tried using even after I signed in to my accounts. We kept having to adjust the thermostat because it would be too hot or too cold, the only options were high/low. The safe in the room did not actually work - it was battery operated but no working batteries available and they wouldn't have stayed in since the lid to keep them in place was missing. Daily parking was $47, valet parking was $47 + tax.
New York, New York State
Positive section of review
It's walking distance to Central Park. The gym is decent. The room was alright.
Negative section of review
- Stayed for 2 nights, and they never cleaned my room even when I said that I needed it during check-in. - Got charged for "complimentary" water. When there was clearly a sign in the room that the water was complimentary. - Room smells like armpit. It stinks. - The elevator takes forever. I waited for almost 10 minutes. Just use the stairs if your room is not on the higher level. - Staff was definitely having a bad mood or something and giving me attitude.
Gatlinburg, Tennessee
Positive section of review
Perfect location! Great view of the city and wildlife area in the back!!!
Negative section of review
Pool was not cleaned!
Sevierville, Tennessee
Positive section of review
It was beautiful the views were breathtaking we loved it
Aurora, Illinois
Positive section of review
The staff was very friendly and helpful!
Harrisonburg, Virginia
Positive section of review
Location, aesthetics, cleanliness.
Negative section of review
The pool was chilly.
Galveston, Texas
Positive section of review
The bed was comfortable.
Negative section of review
The power went out the last night of my stay, and they said I would receive a 40% discount on my last night I stayed. I have yet for the refund to be applied to my card after I have called several times!
New Windsor, New York State
Positive section of review
Price was right
Negative section of review
No real breakfast
Gatlinburg, Tennessee
Positive section of review
River view
Negative section of review
Only Luke warm water for shower
Houma, Louisiana
Positive section of review
Nothing
Negative section of review
Everything
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