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When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
San Diego, California
Positive section of review
It was very close to Mission Beach and other attractions. Very kid friendly and lots to see and do. The staff were very welcoming and helpful. The resort is very nice and location is great!
Negative section of review
The balcony door lock in my room didn’t work. The shower knob kept falling off and housekeeping would only leave 1 toilet paper roll for a family of 6
Newnan, Georgia
Positive section of review
Staff friendly and helpful. Helpful to help you clean your room, Staff want to make sure you have all things to make your day comfortable. Clean rooms and hallway. Courteous Staff.
Negative section of review
High price/ day for stay but the rest of stay was good
Middleburg Heights, Ohio
Positive section of review
The staff was very accommodating and the shuttle service was very helpful and appreciated Beds were comfortable, room was clean
Negative section of review
Hotel needs an update. The halls smell of smoke and finishes are outdated and worn. The windows are in poor condition and are fogged in many areas. Drapes did not open all the way.
Saint Louis, Missouri
Positive section of review
It was close to the arch area. It was clean. Employees were helpful.
Negative section of review
No pool
Charleston, South Carolina
Positive section of review
Location and having the Pour House connected.
Negative section of review
The room was average. The sink and tub had very poor drainage. I expect better with Hyatt.
Great Falls, Montana
Positive section of review
Not a bad location, Friendly guests
Negative section of review
Bad need of some upgrades, room was double the price it should have been, stayed 2 days & no service in between, toilet hadn’t been cleaned in a while, had to go to desk to have our keys reset several times (both), breakfast was a joke!, grounds needed some attention (water & weeds etc.), run down property!
Orlando, Florida
Positive section of review
Absolutely not a single thing.
Negative section of review
The resort was dated & dirty. Looked nothing like the pictures online. Had to ask to staff to clean the room. We were constamtly running out of towels. The “free” breakfast only covered 2 people who stayed in the hotel. The bathroom looked like it hadn’t been cleaned in months. When the place was “cleaned” you could tell it wasn’t really cleaned as the placement of our things never moved. The walls were paper thin. You could hear everything in every room around you. You could hear the expressway & all traffic around the area. There were people out in the parking lot at all hours of the night screaming & shouting. No one did anything about that. Food service workers were rude & not pleasant to deal with. This hotel made my trip completely miserable. Would definitely not come back nor would I recommend to anyone.
Myrtle Beach, South Carolina
Positive section of review
The beds were very comfortable
Negative section of review
The floors were disgustingly dirty.just walking across them in bare feet, the bottoms of our feet were black. Obviously not mopped for a long time.Also got a call from the front desk saying someone complained of noise from our room. We were gone all day except to sleep late at night. They needed to check the other rooms before calling me.
Los Angeles, California
Positive section of review
Friendly staff
Reno, Nevada
Positive section of review
Price
Negative section of review
Excelente