1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Gatlinburg, Tennessee
Positive section of review
The hotel was neat and clean. The location is great for downtown Gatlinburg. It was nice to be able to park and walk to all of the area attractions. The front desk staff was great, especially the lady who worked evenings during our stay. The whirlpool hot tubs were nice after long days of walking. It would have been better if they were open a little later for adults or at least if one of them was for adults only. It was a little difficult to relax in a hot tub with kids jumping in from the sides as if it were a regular pool.
Negative section of review
The breakfast was very bland, nice variety but not a lot of flavor. The elevators are extremely slow and the parking garage could use some updating. Housekeeping was very unhelpful. We left behind an expensive electronic device and realized it when we were about an hour away. We called back to verify that it was there and was put on hold and told that housekeeping could check the room. They came back and stated that it was not there but they would not be cleaning the room completely until the next day. We asked if we drove back to town, could we check for ourselves since the room wouldn't be cleaned until the next day anyway. They allowed us to do so and the device was sitting in plain sight on the chair in the room. While I do not fault the hotel for forgetting it, that was 100% on us, we would have paid to have it shipped back if housekeeping had actually taken the time to check like they had claimed to have done.
McCall, Idaho
Positive section of review
The chocolate croissant was delicious. Pool & hottub photos were accurate. Lighting in the hallways & rooms was impressive. Staff was wonderful. Very pleasant & not @ all phony. Loved the spacious rooms.
Negative section of review
The windows were not well insulated against sound. I usually use the constant on fan for white noise, however the fan rattled & whirred louder than the street traffic. The remote barely worked & was slightly irritating. The bed was terribly uncomfortable & I constantly rolled toward the middle. I had to use a pillow behind my back to keep propped in one place.
Sevierville, Tennessee
Positive section of review
Perfectly clean and kept. Loaded with every possible need! Thank you!
Rancho Mirage, California
Positive section of review
Close to everything. Good location. Fun water slide
Negative section of review
Carpet in rooms, hotel is a bit dated. Pool water looked murky and cloudy.
Kings Beach, California
Positive section of review
Everything! It’s absolutely perfect at the Crown!
Negative section of review
Nothing
Merrillville, Indiana
Positive section of review
The air conditioning
Negative section of review
It was very dirty and dusty
Houston, Texas
Positive section of review
Close to downtown
Negative section of review
When first arrive make sure download Gatekeeper and then drive down to G3 and find the box other than that smooth
Kansas City, Missouri
Positive section of review
Excellent staff
Negative section of review
Nothing
Austin, Texas
Positive section of review
the location
Negative section of review
My tv was not working
San Francisco, California
Positive section of review
Location
Negative section of review
Bed / Bath
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