1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Miami Beach, Florida
Positive section of review
We enjoyed the convenience to everything Ocean Drive. The short walks to restaurants and attractions made this place so appealing. They offer bicycle loaners and so much more like free water!. From the beginning the staff is very helpful and accommodating. They seem to work long hours and are always available and remember your name! The pool area is very cool, well managed and pleasant. This is a very secure place to stay as well. Kudos to this brand. Keep up the great work. There is a sister hotel located within a block as well. Pretty cool vibes. Housekeeping is spectacular as well.
Negative section of review
One of the draws to the property was the in house pizzeria. However, they don't open til 5pm and beyond, the prices are a bit steep as well. The lobby could be better lit at night. Walking to the elevator with children or alone can be a bit gloomy. We see the attempt for intimacy; but the area could double as internet cafe or something to make up for the lack of hours and unused bar. Another, is the lack of ability to warm up any food. The staff are accommodating at first for a few times if asked to assist with a microwave. After a while they understandably get perturbed with the request. I think they actually have to go somewhere else to use a microwave..its a weird set up. That can be improved. Overall, I can't wait to come back. Beds are comfortable, bring some air fresheners to battle the humidity in the rooms.
Washington, D.C., District of Columbia
Positive section of review
Really enjoyed the continental breakfast, though there's always a line for the waffle makers and one was down. It's right in Chinatown just steps from Gallery Place and the Metro stop. Great location all around and proximity to transit and things to do. The staff was great. Really appreciated all the folks at the front and their friendliness.
Pittsfield, Massachusetts
Positive section of review
Hotel is in process of changing chain support. Slightly dated but very clean & comfortable. Staff was absolutely wonderful & still adhere to the old fashion thought of room service DAILY!!
Negative section of review
As I said, they are renovating (and as would be expected) there were a few inconveniences. We had some problems with the a/c, but were there within minutes of our call.
Winston-Salem, North Carolina
Positive section of review
The people in the room beside of me were so loud all night inside the room and outside of mine. They were yelling and fighting, I hardly got any sleep at all
Negative section of review
The people in the room beside of me were so loud all night inside the room and outside of mine. They were yelling and fighting, I hardly got any sleep at all
Los Angeles, California
Positive section of review
This hostel is very great! The localisation is insane the breakfast is was so good ! Everything was super great !
Negative section of review
Maybe the AC was too cold but when I asked the somebody in the reception to put less cold there was done
Scottsdale, Arizona
Positive section of review
Beautiful landscaping. Pools. Cookies. Crabtree and Evelyn products. Jarrett at reception
Negative section of review
Odor in room the entire stay of 3 days. I think it's from mildew in most grout around the tiles in the tub area. Also looks like the rerigerator leaked and the wood cabinet door enclosing the fridge is moldy. Took 4 calls and 5 hours to get a luggage rack delivered to the room. The room we selected via digital checkin was not ready/clean at 5:15pm when we arrived. We couldn't use our phonecas a digital key because of this and had to traipse to the front desk, wait in line, get assigned s different room etc.
Covington, Kentucky
Positive section of review
Great location and easy to check in and get key. Inside is nice.
Negative section of review
Maybe some patio furniture out back.
Boston, Massachusetts
Positive section of review
convenient location to many sites in Boston
Negative section of review
needs new carpet
Salt Lake City, Utah
Positive section of review
Great all the way through!
Negative section of review
Pool was to cold..
Azusa, California
Positive section of review
Nice clean well managed