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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
New York, New York State
Positive section of review
The location is great for theater, restaurant, Broadway shows, subway stations. Room is lovely, bed very comfortable. Door and bell staff were great, helping with bags and taking on the adventurous and possibly dangerous task of snagging taxis off 6th Ave when needed.
Negative section of review
The "Premier Room City View" turned out to face 54th St in the recessed center section of the building, so it was like being in an alley and the only "view" was the building across the street and the hotel itself, in a sort of perpetual twilight. Also that configuration formed a kind of echo chamber, and the always noisy NYC neighborhood was louder than it should have been (above the expected sirens and honking, we could hear people shouting on the street. With the windows closed on the 16th floor. The bell and door staff was great, the desk staff a little less so. We stopped at the desk one night and asked for 4 bottles of water and were told (initially) that we could only have two. This for nearly $500/night. The clerk relented when I told him we weren't having housekeeping. The room had no robes, and when we asked they manage to "find" one (not two). We had laundry done nearby (wash, dry, fold) at J's Cleaners on 6th Ave) and delivered to the hotel; when we picked it up, the guy at the desk asked why we just didn't use the hotel service (which charges $6-$10 per item rather than $2.89/lb). Perhaps a rhetorical question?
Roanoke, Virginia
Positive section of review
First day we had breakfast was very disappointing. There was not adequate food out, and we had to wait till they did bring what was not really excellent food. The second day was much better food was prepared and the quality was much better.
Negative section of review
Ask front desk customer service people for City map when I arrived. They did not have one and just told me to look on my phone. Not very accommodating.
Portland, Oregon
Positive section of review
We love the location of this hotel as it was my second stay at Jupiter. The staff is very attentive to your needs and the rooms are comfortable. There are lots of great restaurants and bars nearby. I will be back!!
Bryan, Texas
Positive section of review
As soon as eggs were put put they were gone and not replenished quickly. Could not wait long enough for them to be replaced. Not prepared for rush hour when most people showed up for breakfast.
Los Angeles, California
Positive section of review
Shuttle service was great, location was great, McDonalds and a convenience store very close...Front desk was very helpful, fast and friendly.
Douglas, Michigan
Positive section of review
No breakfast included. Location made walking Douglas very easy.
Negative section of review
Grab rails in the tubs.
Medford, Oregon
Positive section of review
Centrally located
Negative section of review
No fridge or microwave
Ely, Nevada
Positive section of review
The price
Negative section of review
Bath room was too small