1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
San Antonio, Texas
Positive section of review
The rooms were great! The amenities were wonderful, and the staff was very friendly.
Negative section of review
The lobby and lounge areas were borderline hot. Not a comfortable place to hang out and chat. The tub in my room was fairly outdated, but it was clean.
Branson, Missouri
Positive section of review
Great location. Close to Branson and Silver Dollar City
Negative section of review
Access card kept failing. Check in process sent us to concierge who tried to sell us on event packages and activities.
Alpine, California
Positive section of review
Great location. Clean and peaceful
Negative section of review
Nothing
Des Moines, Iowa
Positive section of review
Nothing we didn’t even check in..
Negative section of review
We arrived at the property, they have broken down cars with shattered windows and windshields sitting in the parking lot. There was actual POOP on the ground directly outside the front door. We arrived to check in at 3 and were told all of the house keeping staff quit that day and wouldn’t be able to check in until 7pm.
Columbia, South Carolina
Positive section of review
Clean the happy hr and nice staff
Negative section of review
Nothing
Cuchara, Colorado
Positive section of review
Great host Mike.
Carlsbad, California
Positive section of review
The location
Negative section of review
Formal complaint regarding stay at Hyland Inn on 08/10/2025-08/11/2025, Booking 5110514352 To whom it may concern Dear: Property Manager / Customer Relations Team, I am writing to formally complain about my recent stay at Hyland inn from 08/102025- 08/11/2025 to , under booking reference 5110514352. The experience was severely below the standard I expected and caused significant distress to my family. My issues were that I took the time to physically come to the property to informed your morning agent that I would not be present at the standard check-in time of 3:00 PM and that my elderly mother would need access to the room, I asked her what was needed to give my mother the access. I was advised by the front desk agent to provide my mother with a copy of my ID; this guidance was not only incorrect but also unsafe given her age. As a result, my mother spent approximately seven hours waiting in a hot car, without access to bathroom facilities or basic comfort, which is unacceptable. Upon my return from a nearby activity, I requested permission to charge my phone so I could manage my arrangements, but staff did not assist with this. The lack of a working phone in the room created ongoing difficulty in contacting staff for essential needs. I was not clearly informed of the property’s payment/credit policies, it did NOT state credit card ONLY and I encountered delays and confusion during my attempts to settle the matter. The room was not clean upon arrival. There was hair in the tub, and dirty surfaces on the bath room door, and other unsanitary conditions. I also observed signs of pests (mice) in the room, which is both unsafe and unacceptable, especially for a child which my son has to witness. There was no phone in the room, and I had to repeatedly visit the front desk to request basic items (washcloths). The staff had only two washcloths available and could not fulfill basic housekeeping requests in a timely manner.
Des Moines, Iowa
Positive section of review
Nothing..
Negative section of review
The room was covered in MOLD!!! The ceilings and even lamp shades had mold all over them. Everything is the room from towels to blankets and carpet felt damp. The smell was unbearable, save yourself don’t stay here.
Reno, Nevada
Positive section of review
Location
Negative section of review
We stayed during hot August nights so there was very little parking. I think in the future there needs to be parking that is JUST for hotel guests and not people just for Hot August Nights.
Sioux City, Iowa
Positive section of review
Not much
Negative section of review
The front door being able to open and close without rubbing against the jamb, the constant dripping of water from the bathroom, and the noise every single time the A/C unit finished it’s cycle
