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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Geneva-on-the-Lake, Ohio
Positive section of review
It was close enough to restaurants and downtown but far enough away for noise
Negative section of review
The property is for sale and so everything is bare bones here.
New York, New York State
Positive section of review
Love the rooms, friendly staff, nice lobby with bar and food
Negative section of review
There should not be a resort fee, and the parking fees are excessive
Murfreesboro, Tennessee
Positive section of review
The price was excellent for an overnight trip.
Negative section of review
The actual hotel did not meet the expectation of the pictures online. Update the photos to match what is actually offered.
Memphis, Tennessee
Positive section of review
Great staff and well located for downtown.
Negative section of review
The floors in reception could have been a little cleaner especially around the breakfast area.
Ocean City, Maryland
Positive section of review
The location was great
Negative section of review
Took awhile to get hot water for shower hotel need a upgrade and just a few things just was not right. Unexpected fees
Alexandria, Louisiana
Positive section of review
Breakfast was good.
Negative section of review
No hot water in the morning.
New York, New York State
Positive section of review
Customer service.
Daytona Beach, Florida
Positive section of review
Not much
Negative section of review
Title: Overpriced, Outdated, and Full of Issues – Disappointing Stay I booked a stay at this hotel expecting a luxurious experience, but it fell far below expectations, especially considering the high price. Room Condition: The room was outdated and in desperate need of renovation. The bed was one of the worst I’ve ever encountered – it sagged so badly on one side that I had to fight to keep from falling out of it. Definitely not the level of comfort I was expecting for the price. Microwave & Patio Issues: The microwave had broken front feet, which meant the door wouldn’t even open properly. We couldn't use it at all, and despite notifying the front desk, nothing was done about it. Additionally, the patio had loose tiles, creating a tripping hazard that made it uncomfortable to walk around. Noise Problems: The double doors in the room kept banging all night from the air duct system, making it impossible to get any sleep. For a hotel charging these rates, I expected far better soundproofing. A soliciter knocked loudly at midnight then slid a menu from a local pizza place under the door. Scared the heck outta me. Bathroom: The bathroom was ridiculously small and cramped. It felt like a tiny closet, which is definitely not what you’d expect from a "luxury" hotel. The beach is gone from hurricane Milton. Not Hilton's fault but let a booking customer know that they'd need to walk a 1/4 mile down to the pier for beach access. Don't get me started on the $50 / day valet parking and the $50 / day resort fee.... Overall, this stay was a major disappointment. With all the issues we encountered, I won’t be coming back, and I’d recommend looking for a different option unless they make significant improvements.
Whitehall, Michigan
Positive section of review
The location and front desk staff were probably the only upside to this hotel. Front desk staff were very nice.
Negative section of review
The room and the bathroom were dirty, cob webs in the corners, shower was dirty and needed a deep clean. The bed was uncomfortable.
Destin, Florida
Positive section of review
The view was beautiful
Negative section of review
Needs an update but everything else was perfect
