1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Orlando, Florida
Positive section of review
Proximity to Disney and Universal was good. Rooms were spacious. Beds were comfortable. The pool and hot tub were nice (but were full of bugs). The in-room jetted tub was a nice touch. Everything was clean except for the floors (see below).
Negative section of review
Floors were swept but were not clean (our socks turned black with dirt on the bottoms after walking around for even a few minutes). We were a family of 7 but were only given 4 towels and washcloths. Fortunately after asking for more we were brought more with no issues. The kitchen is described as “fully equipped” but this only meant there were enough dishes and silverware for 4 people, and a Keurig, one 8-inch frying pan, one small (maybe 2-3 qt) pot, one 9x13” casserole dish, one quarter sheet baking pan, one spatula, and one medium sized cooking spoon. There was also a pop-up toaster that we discovered was broken, and a can opener and a couple of pot holders. We had planned on making some spaghetti sauce and pasta as well as a casserole or two, but the size of the pot (and the fact that there was only one) made us have to change our plans. The TVs worked okay but had some trouble buffering at times, and had no channel list so we had to flip through to find out what was on. We had also brought our Nintendo Switch and a Chromecast to use but couldn’t use either because the TV stands were bolted so close to the wall that we could not fit the power cable behind to the outlet. We were able to plug the Chromecast into one of the bedroom TVs, but could not get it to work on the public WiFi, so we were unable to use our streaming platforms. It would be nice if the facilities had Smart TVs as many hotels have nowadays. Also, at check in we were asked which day would work best for a full clean and we set up a time for Friday from 4-6, during which we were expected to be out of the unit so cleaning could get done. We stayed out extra late at Disney that day (resulting in all of us being exhausted by the time we got back) and when we arrived the cleaning had not been done. This was a bummer since we had set it up and planned around it. The website says the rooms get a daily refresh, new towels, beds made, but this did not happen once for us the whole stay.
St. Petersburg, Florida
Positive section of review
Didn't have a chance to enjoy the breakfast, but did appreciate the coffee available in the lobby. Appreciated early check-in and late check-out.
Negative section of review
Would've liked to have coffee in the room. Would've been nice to have a proper closet.
Bend, Oregon
Positive section of review
Breakfast was delicious, and the ambiance of the property was amazing - I almost didn't want to leave the premises.
Negative section of review
Hotel check-in took a little while to find and was not immediately obvious.
Asheville, North Carolina
Positive section of review
Front desk staff was friendly. Room was comfy. Breakfast was good.
Negative section of review
Construction everywhere. No notice at time of booking. Loud construction noises, closed facilities, and waiting in line for food so staff could make plates for other workers.
Kennewick, Washington State
Positive section of review
The hotel smelled a bit musty, the room was noisy...
Negative section of review
an Elevator!
Pismo Beach, California
Positive section of review
Friendly service. Pool. Quiet for the most part.
Negative section of review
The facility is rather run down.
Bryce Canyon, Utah
Positive section of review
Location was close to hiking
Negative section of review
The floors in the room were filthy
Ruidoso, New Mexico
Positive section of review
It's a nice place.
SeaTac, Washington State
Positive section of review
Great staff
Negative section of review
No housekeeping in 4 days. Dumpster on extreme overload bugs everywhere. Homeless and drug addicts banging on doors nearby late night. Cold water for last day couldn’t bathe my child.
Cape Girardeau, Missouri
Positive section of review
Location
Negative section of review
Nothing