1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Mount Airy, North Carolina
Positive section of review
The code was sent to me which I was unaware of but nevertheless my email have the appropriate information. The room was very quiet and spacious for 2 persons. Any more would be tight. The bathroom was glorious; loved the layout and luxury feel of the room. Perhaps we overlook it but there was no TV , although not sure where it would be placed anyway.
Negative section of review
Had I known there was not many eateries in the surrounding area, I would have brought a cooler with pastries or light breakfast stuff to hangout a little more in the room before checkout.
Tucson, Arizona
Positive section of review
Comfy and room very lifelike. Love the colors compared to other hotels in Tuscon, Will definitely be coming back
Negative section of review
Lack of variety in the gym.
Troutville, Virginia
Positive section of review
Nice hotel and staff, in a weird place though it's hard to get around in the cloverleaf.
San Antonio, Texas
Positive section of review
Access to parking and location were great. Front desk staff were very friendly and helpful.
Negative section of review
The overall condition of the hotel was disappointing. From the overwhelming musty smell that at times smelled like sewer waste, to the peeling wallpaper and dirty floors, maintenance is overdue. The floors were sticky and left my feet black from walking barefoot for a few minutes. Pillowcases were stained yellow.
Myrtle Beach, South Carolina
Positive section of review
The location is fantastic. The property was very clean.
Negative section of review
The room was very small. Not able to sit out on the balcony because it was entirely too small. No indoor pool or hot tub to relax in. Very disappointed.
Charlotte, North Carolina
Positive section of review
They had a room on a very busy night
Negative section of review
Cockroaches in bathroom, and hairdryer not working
Mulvane, Kansas
Positive section of review
Comfortable and safe
Negative section of review
Dirty fork found under the desk in the room and phone sounded like a huge mosquito. Staff aware of dirty fork and said no compensation since I booked through booking. Wasn't looking for compensation but that answer was unacceptable, since it is all about guest services.
Ocean Shores, Washington State
Positive section of review
Had a great trip!
Negative section of review
Nothing
New Haven, Connecticut
Positive section of review
Nothing. Nada.
Negative section of review
First - the staff and reception were excellent. No complaints there. The room however … made me want to shrivel up and become insentient bacteria because only then would I feel comfortable. There were stains everywhere - up, down and all around. The stench of cigarette smoke is a health hazard especially for sensitive folk with breathing issues or folks with small children who don’t deserve to be exposed to secondhand smoke. We had to change hotels immediately, no contest. We just couldn’t do it. It was like being in an episode of Fear Factor, truly. I’d expect that level of dilapidated filth from the home of a hoarder that had been through a last-ditch-effort clean up but not a hotel/inn. It felt like I was staying at the home of a nasty relative with a smoking issue and too many pets, neglected pets, because the room also reeked of animal in certain parts and as someone who is only mildly allergic to cats and dogs …. My throat started closing up so we definitely had to get out of there. Its hard enough to clean a home and make it appear pet free but I don’t know how they expected to clean a hotel room of pet dander and fur. Please, although the staff were nice, you don’t pay all that money for nice reception. You pay for the room. And whatever you pay for New Haven Village Suites will NOT be worth it. Staying here is high-key masochistic.
Richmond Hill, Georgia
Positive section of review
The location and room size.
Negative section of review
The bed could have been more comfortable. The sink in the bathroom was smaller than a usual size bath sink.