1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Herndon, Virginia
Positive section of review
Over the staffing level was too low even for a lightly booked evening we were there. The managers welcome hour was understaffed as well as the morning breakfast. Won't stay again until staffing is sufficient.
Negative section of review
Lack of staffing....it looks like it has been a common complaint.
Monticello, Arkansas
Positive section of review
It was being renovated, so there were some dead bugs in our room, but for the most part it was very clean. The housekeeper did a lovely job of making the bed and the quality of sheets was very nice
Negative section of review
It was difficult to find the ice machine
Orlando, Florida
Positive section of review
The location was terrific! Many of the people on staff were helpful. We were upgraded when the AC unit in our room malfunctioned. the upgraded room was definitely nicer than our original.
Negative section of review
Not as clean as I would like - the floors were dirty (I could see layers of dust besides and behind the bedside tables) and it looks like the hotel's hallway/staircase rug has never been vacuumed. We paid extra for a room with a balcony but it was not nearly as nice as my brother's regular room without a balcony. It was 97 degrees but the staff recommended that we keep the AC on ~74 so it wouldn't "freeze." We put the AC on 72 and at one point water started pouring out of the unit onto the floor. The team then upgraded us. The new room was definitely nicer (and on the cooler side of the building which helped too). FWIW, bathrooms was definitely clean. As were bureau drawers and linens.
Everett, Washington State
Positive section of review
Angie is so wonderful at her job! She deserves a raise! The room was clean and there was much to do nearby
Gallup, New Mexico
Positive section of review
Very helpful staff. Room was very clean and in good condition.
Negative section of review
No issues
Los Angeles, California
Positive section of review
It was clean and a good location. Staff was friendly.
Lehi, Utah
Positive section of review
Amenities, cleanliness, pool, location, staff
Negative section of review
Sofa bed was extremely uncomfortable for the third person in our group of 3
Pismo Beach, California
Positive section of review
Perfect location right on the beach
Negative section of review
Can’t think of anything negative to say about this one it was perfect
Tampa, Florida
Positive section of review
Staff is nice
Negative section of review
The toilet would not flush. Room was old and dirty. Doesn’t worth the price tag at all.
Missoula, Montana
Positive section of review
Good bed