1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Myrtle Beach, South Carolina
Positive section of review
Room was extremely comfortable. Our room was close to garage parking which was a plus since I am a smoker, but it would have been even better if you had some kind of chair for smokers to use. Enjoyed use of towels at the poolside. Very happy that people were not allowed to save chairs hours before they were going to use them.
Negative section of review
The door to our room would only close completely by slamming it shut! Upon arrival we were guided over to a gentleman who preceded to offer us some perks if we would attend a class about Wyndam Hotels and at first we were interested and was at the end of signing up for the deal when he asked for a credit card to be put on file in case we did not show up, I was somewhat offended but also do not hand over my credit card info easily so we decided not to do it. Well he was pleasant up to that point, but did a 360 and was extremely rude! Which was not a great start for our stay. The only other problem we had was that we had to request fresh towels even though we were suppose to get them daily.
West Columbia, South Carolina
Positive section of review
Everything from time we check-in until the time we check-out the lady that was there when we came was so helpful and nice. The 2 ladies that was there 6/1/2024 and I forgot their names, but they wrote down and now I can find the paper they was nice and very very helpful please let them know.
Negative section of review
The only complaint my husband had that the Sodas up front cost too much!! That is such a big deal because he complains about everything. I can't complain about anything this stay made our trip that much better.
Mountain Home, Idaho
Positive section of review
I was overwhelmed with how friendly and accommodating the staff is. Great experience overall.
Tullahoma, Tennessee
Positive section of review
Everything! The manager is absolutely the best!
Negative section of review
Nothing!
Orlando, Florida
Positive section of review
Outside was kept clean Prices on rooms
Negative section of review
Restaurant was horrible// waited over 20 minutes on hold to order Togo .. had to go there to order .. prices were crazy in the bar/ cafe. Pool was not as big as thought it was going to be
Frankfort, Kentucky
Positive section of review
The room was very clean.
Columbus, Ohio
Positive section of review
They had a whole kitchen
Negative section of review
Worst hotel experience ever. I’ll never stay in this location again or with Hilton. This was my first Hilton experience! I expected more. At first the manager Shawn (or Sean, I didn’t pay attention to how it was spelled. Forgive me if I am wrong) was really pleasant. He had a great personality and was high energy. Upon booking he accidentally charged my card for full price after he had seen that we already paid on Booking. He told me to pull out my card and did not seem worried we would be charged. The next morning (we checked in Wednesday at 3pm) my husband had noticed the full amount was pending to be taken out of our bank account. We stayed at this hotel for work related reasons. Not for fun. The manager was not at the hotel the hours we needed him. The other staff members could not resolve or help with the issue. Two were sympathetic but could not help. Kayla was one of them. One was just downright rude. While asking for assistance one morning another customer in front of us had the same issue we did. We tried calling Homewood Suites main customer service line (not the hotel we were staying at because we knew that would not be helpful) and the person responding had said that Booking should not have charged us and that Booking had to refund us. We called Booking and they opened an investigation. Actually, while calling Homewood Suites customer service and Booking I ended up falling out of my chair because I was so upset and not paying attention. I was just focused on somehow trying to get the almost $500 back. That was embarrassing for me. We headed to the work event and one of the staff members, Kayla had called back saying that they canceled the pending transaction. We knew we had to come back because there was conflicting issues. The customer service said it was Bookings fault, and the hotel was now saying that they canceled their transaction from Wednesday. We had to break away from work to come back to resolve this issue while Shawn was there.
Ormond Beach, Florida
Positive section of review
On the beach
Negative section of review
Room was right beside pool too noisy !
Machias, Maine
Positive section of review
Location
New York, New York State
Positive section of review
location
Negative section of review
small bathroom