1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Groveland, California
Positive section of review
Very clean property including swimming/hot tub area. Nice gazebo’s around the building to sit out & enjoy the mountains & trees. Rooms very clean. Restaurant nearby was good for morning coffee or dinner.
Negative section of review
Long checkin at 4:30 with one party taking forever. Three parties waiting with one clerk.
Queensbury, New York State
Positive section of review
The building and grounds were so clean and well kept Even the coffee station was maintained consistently through the day and night! Staff was extremely friendly and the breakfast had lots of choices.
Queens, New York State
Positive section of review
No air conditioning or hot water. We couldn't shower. The night manager was contacted and a maintenance worker was dispatched but couldn't fix the problems.
Negative section of review
In addition, business office computers didn't work. I couldn't print boarding passes.
Groton, Connecticut
Positive section of review
Then bed was comfortable. THe temperature of the room was ac ceptable, even though the air conditioner was very noisy.
Negative section of review
THe pool was not available due to a chemical problem. The vending machines were not functional. The Shower chair we requested did not really fit the tub in the bathroom of the handicapped room we requested. My husband did not use the shower because of this. The breakfast seemed to consist of cheerios.
Washington, D.C., District of Columbia
Positive section of review
Comfortable rooms & beds. Great location on the mall.
Negative section of review
The restaurant on the roof brings in a lot of foot traffic that congests the elevators. We were awoken by a fight on the street in front of the hotel at 1 am. The women had obviously been drinking at the hotel bar. I was on the 5th floor & still heard the commotion. Walls/doors are thin, especially in adjoining rooms. We had to move after they put a family with 2 children next to us a few days into our stay. The kids were loud enough that it was disruptive. When we got to our new room, we went from a great view to a terrible one & our room & the shower were both smaller. It was not exactly a great trade when we had already been in our prior room for a couple of days. If I have to move because of another guests noise level, my room should have been exactly the same or upgraded at the very least given the hassle of having to pack and unpack a second time. The 2nd room was quite dusty as well & had definitely not been either cleaned well or used recently. I'm not sure which. Beautiful place to stay, but it did not meet my expectations for the money we spent. Staff were generally friendly & helpful. Rooftop restaurant, the Vue, was very expensive with just average food. It was also extremely loud! The bar is in the same space & it was jammed packed with people who were screaming at one another. I went on a Wednesday night & spent twice what I did at every other meal & I ordered a cheeseburger & chicken sandwich with an appetizer. Staff were super slow & in no hurry to take our order, refill our tiny water glasses, or bring our check. Different staff brought our food, which came fast compared to the water refills, check, etc. The area with the best views is usually reserved for private parties, so don't expect to get a view of the mall from your dining table.
The Dalles, Oregon
Positive section of review
The staff was warm and welcoming. Lovely location
Honolulu, Hawaii
Positive section of review
Way over priced for the quality of the hotel
Sarasota, Florida
Positive section of review
Pristine, comfortable and good service.
Negative section of review
Our neighbor was disturbed. The police had to remove him.
New Orleans, Louisiana
Positive section of review
Location and clean and comfortable
Negative section of review
Old and needs to be updated. To expensive for the condition of the hotel.
Lake Park, Georgia
Positive section of review
Bed was comfortable
Negative section of review
Cats running outside