1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Bloomington, Minnesota
Positive section of review
Free breakfast every morning, but it was the same choices every morning. Pool was nice and they provide pool towels. Clean. Bed was OK. Shuttle service to the airport and the mall was mostly available whenever needed. We discovered that we didn't need the shuttle to the mall as there was plenty of free parking in the East parking ramp. It is close to the mall, which was convenient for us.
Negative section of review
Parking is not free. You have to pay $10 per night but that was not really clear on the website. It is super close to the airport so you can hear planes all night long. We had to move rooms twice. The first room had a toilet that wouldn't flush (chain kept falling off) and the air conditioner wasn't working right. In the second room, the pullout sofa bed was broken and it couldn't get back in. I called the front desk for help and the male worker showed up in drag. He could not get the sofa bed to collapse either so we had to move rooms again at 11:30 p.m. I asked for one night compensation and he said he didn't have the authority to do that but would put in a note. When I spoke to the person in the morning, there were no notes about our move or the broken sofa bed. The front desk person said that the person on duty last night was a shift manager and did have the authority to compensate. The morning manager did give us one free night, which I thought was appropriate for our troubles.
Orlando, Florida
Positive section of review
For an early flight at MCO, good option and value for the money. The $10 breakfast is a pretty decent value from Chef Jose. Front desk folks are helpful and friendly, and check you in quickly when it is late at night. Room was decent and clean, again for one night before a flight, it worked. Did not get to use the shuttle, arrived after it stopped running because flight was delayed.
Negative section of review
Claudia at front desk, nice but not too interested in her role. Not bad, but not too attentive either. Not best first or lasting impression.
Salt Lake City, Utah
Positive section of review
We had an early flight the next morning and this was a great quick stay and very convenient to the airport. The shuttle provided (at a very early hour) was greatly appreciated. Also, it was before the regular breakfast hour and a bagged breakfast was provided.
Custer, South Dakota
Positive section of review
It was so nice to have a wonderful place to stay after a long day in the car with kids. The kids loved the pool. Everyone slept great! We were even able to walk to dinner which was very kid friendly and awesome!
Indian Wells, California
Positive section of review
The rooms were so large. Very clean and great location to where we needed to go during our stay. The onsite restaurant was amazing. The staff was very nice. Loved the pool! We will be staying here again.
Negative section of review
Nothing, everything was perfect
Atlantic City, New Jersey
Positive section of review
The lobby area and water park
Negative section of review
Everything that mattered . The room was awful . And so was the hall my room was on . Everything was below my expectations . I was so disappointed.
Riverside, California
Positive section of review
It was ok......
Negative section of review
There was confusion with booking they said I selected a room with 1 bed but quickly changed it to 2 beds after u showed them my reservation confirmation. The rooms need upgrades there were holes in the sheets, shower needs better turning handles and doors didn't seem secure.
Rowland Heights, California
Positive section of review
No breakfast
Negative section of review
The bed that had holes in it. The tv that didn’t work and the dog poop all over the property
Fort Lauderdale, Florida
Positive section of review
Very good
Negative section of review
Nothing
Fairhope, Alabama
Positive section of review
Location
Negative section of review
Beds were terrible!