1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Kansas City, Missouri
Positive section of review
The hotel is gorgeous and very modern and elegant. Everything in the room was clean. The bed is extremely comfortable and the room was very nice. I love that they give you complementary water and that there’s a refrigerator in the room. The staff are amazing and have top-notch customer service. Whenever I needed something they were right there immediately making sure I had what I needed, which was appreciated. I always enjoy my stay at these hotels in the cities that I’ve stayed at them thus far. I always can expect excellence. I actually left my credit card in the hotel room and when I called back, they informed me that housekeeping had found it and they gave it back to me promptly. In today’s world, I don’t expect people to do things like that so that was an added bonus.
Negative section of review
I wish the towels would’ve been bigger. It felt like I was using a handkerchief on my body and there just wasn’t enough towel. lol. There was a lot of rain and lightning and storming so the satellite went out which messed up TV but the great thing is they do allow you to cast from your phone so I was able to do that so I could still watch movies from the streaming networks that I have on my phone. A lot of hotels do not allow casting so thiswas a surprise. Other than that, there’s really nothing else to complain about. It’s an excellent hotel.
Detroit, Michigan
Positive section of review
It was modern, everyone was very friendly, our room was nice, bed was comfortable, the vibe was excellent. I liked the gated parking and also having a patio and spa tub. They upgraded us for free when we checked in which was very nice. It was a comfortable environment to just relax in and close to all downtown amenities and things we wanted to do!
Negative section of review
I liked it all!
Hershey, Pennsylvania
Positive section of review
They have the most friendliest and helpful staff. Convenient location to Hersheypark and nearby restaurants and stores. Comfortable and clean rooms.
Negative section of review
The swing bar door lock was loosely hanging on. Just needs to be screwed in again. It's nothing major, just a tiny thing.
Andreas, Pennsylvania
Positive section of review
It was a perfect location to cover the Allentown Paper Show on Saturday and then hit Jim Thorpe on Sunday.
Negative section of review
There isn't anything that I think of that was negative.
Fort Mitchell, Kentucky
Positive section of review
Friendly staff, comfortable bed, fridge, coffee machine and price
Negative section of review
Condition of property (leaky ceilings/malfunctioning A/C), location, noise of interstate, limited parking, and loud/questionable neighbors outside throughout the night…breakfast was not mentioned, also tiny area and over by 9
Fultondale, Alabama
Positive section of review
Easy check in. Met all of my requests & extremely nice staff!
Negative section of review
Equipment in workout room does not work properly.
Dubuque, Iowa
Positive section of review
The Saturday breakfast was great! Staff thoughtful and friendly
Negative section of review
The ice machine at the end of the 2nd floor hallway didn't have ice. Sunday breakfast was a bust :( went out to breakfast. Seems a bit expensive nightly stay. Asked if I could use my AARP discount and it would have actually cost more.
Pampa, Texas
Positive section of review
The location
Negative section of review
The room was dirty. The shower had hair and the towels were very stained.
Gadsden, Alabama
Positive section of review
Location
Negative section of review
The water was dripping in the tub. The neighbors were a little noisy. The pillow cases were not very clean.
Pittsburgh, Pennsylvania
Positive section of review
Nothing
Negative section of review
I found cockroaches in my room and hallway. The hotel was not clean, valet was chaotic, front desk was not kind, and the walls and door are not insulated. We were kept up by our neighbors and doors slamming. It was not a great experience.