1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Bronx, New York State
Positive section of review
This hotel was very clean, comfortable, and functional, with everything looking new and a modern decor, plus the staff was very friendly. The included breakfast was good, with sausage, scrambled eggs, waffles, apples, juices, cereals, breads and bagels. My expectations were happily exceeded and I would certainly stay here again.
Kingsland, Georgia
Positive section of review
The breakfast needs to improve. No original packets of oatmeal. Had to eat ones with a huge amount of sugar . Terrible. The eggs, potatoes were way too spicey for my husband. He did not feel well the rest of the day.
Jacksonville, Florida
Positive section of review
The room was large and had a fridge which was really nice to have. The bed was fairly comfortable. However, beyond that there wasn't much that was good about this property.
Negative section of review
The hotel was in an out-of-the-way area and not the easiest to find nor was it close to anywhere to eat. The hotel elevator was beyond scary- it shook and didn't end up level with the floor.
Ontario, California
Positive section of review
Desk clerk during checking in was phenomenal. I was upgraded with parking and was advised to have dinner and dancing.
Negative section of review
After, getting ready for dinner and dancing security (chubby in size) was rude and gave me his back while sitting down on still reporting no more entry into the club. His tone was also not called for. What would have happened if I was from the cooperate office on a surprise visit? There was plenty enough space and was clearly not at capacity. His lack of respect and professionalism was clearly not warranted or appreciated. As a representative of the doubletree hotel he should not be one, as he shows that he does not care much about his job or the patrons you all serve.
New York, New York State
Positive section of review
Steller front desk staff and room attendance/housekeeping service. Very clean and well maintained.
Negative section of review
Small room but I knew that coming. Too much to do in NYC so I'm in my room only for sleep.
Stevensville, Michigan
Positive section of review
Very nice clean location. Loved the 24 hr coffee/tea/hot chocolate.
Negative section of review
There was no closet to hang your clothes, only hooks and a pole with hangers.
Aurora, Colorado
Positive section of review
The cleanest rooms and the service 👌
Negative section of review
It's nothing wrong with the property everything was awesome 👌
Palatine, Illinois
Positive section of review
The room was okay wasn’t that clean
Negative section of review
No house keepers ever came not once in the whole three nights we stayed only until 5mins before we checked out. Everytime we came back into the hotel they had the entrance door locked so we had to wait for someone to come open the door and if it was a different staff they had to verify who we are and if we had a room there.
Gatlinburg, Tennessee
Positive section of review
Breakfast was fair but not good
Negative section of review
Better breakfast
Branson, Missouri
Positive section of review
The hot breakfast.
Negative section of review
Bed was uncomfortable.