1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Moab, Utah
Positive section of review
The apartment is very large, and very comfortable. It was extremely clean and they even had a washer and dryer which wasn't in the description on booking.com which was very convenient for us. We didn't use the pool or spa, but we did enjoy the view. A great option for a large party.
Sedona, Arizona
Positive section of review
King bed was super comfortable, kitchenette was well-appointed, bathroom was clean and shower was great, air conditioning was excellent. We also loved the location as it was so close to shops (Whole Foods, good restaurants) and a short drive to uptown Sedona.
Negative section of review
TV didn't seem to work. We couldn't get to watch Netflix or Prime, even though they were buttons on the remote. We kept getting an error message about connectivity and couldn't login to our accounts. This wasn't a big deal for us as we had so much to entertain ourselves with in Sedona!
Monte Vista, Colorado
Positive section of review
We were a little late getting down and there was little left in the hot food trays. It was great to have soap and shampoo in the room as we forgot to pack it. The room was clean and check in and out was very easy. Would stay there again when in the area.
Negative section of review
Nothing
Burns, Oregon
Positive section of review
Remote access instruction. Prpmt communication and responses. Extras like eggs, juice, coffee and beer pop corn and a lot more.
Negative section of review
The first outside appearance. They have some landscaping going on right now. But once you are inside it is super clean and comfortable.
Springfield, Illinois
Positive section of review
All benefits including breakfast/ dinner/ drinks am were great and pillows were comfy
Harwich Port, Massachusetts
Positive section of review
What a great place! I loved the setup, very comfy for 3 people.
Negative section of review
The bed was pretty uncomfortable; when my husband got in we rolled together. Very squishy!
Staunton, Virginia
Positive section of review
The room was ok, the bed comfortable.
Negative section of review
Had to walk a long way from car to room, hallways and staircase grimy, had a dump like vibe. You get what you pay for. Noweadays you gotta pay a lot for a clean comfortable room overnight. I was wanting to pay less.
Columbia, Maryland
Positive section of review
The hotel and rooms were clean.
Negative section of review
When I used booking.com it was advertised as breakfast included. This was not the case. It was a continental breakfast that was served from behind a counter. The lady at the front desk insinuated that I was illiterate when I was speaking to my sister about the breakfast situation. "Maybe you didn't read it right!" I can read and very well. We were behind a couple that were staying for a wedding and they also thought they had booked a room with breakfast included. SO are we all illiterate?!?!!? OR was this hotel advertised incorrectly on booking.com? The building was very poorly marked. Following the signs with arrows around the 1st floor, it took us forever to find the indoor pool!! We actually came across other guests on our search who were walking around the floor looking for the lobby. I travel a lot with my family and I book all of the travel for my job. This was my first and last time ever booking with Sonesta!
Inglewood, California
Positive section of review
Comfy beds and pillows. Clean.
Negative section of review
Location
Houston, Texas
Positive section of review
Everything in the hotel
Negative section of review
No internet