1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Lincoln, Nebraska
Positive section of review
Hotel is very nice. Clean and comfortable. Appreciate the dog friendliness. The restaurant on site was great. We stayed a week ago for a night and I will say the staff that night were extra amazing. So welcoming to us and our pup. Offered treats and gave us the lay of the land on where to be and what to do and best food to eat even! We dined at the rooftop restaurant and everyone was amazing and so sweet. This time the woman at the front desk seemed much less interested. Didn’t mention our pup besides charging us for him to stay. We asked about parking as we had an issue with the Passport app working where the self park lot is and she didn’t give much help to the situation and just shrugged saying we shouldn’t get towed if we’re out early enough which made us a little anxious.
Negative section of review
We had a problem with the parking lot payment app not working. No one knew what to do. Didn’t get super warm vibes from the front desk but we did a week ago from different people. Maybe it’s a long week - it was for us too - but always nice to be welcomed with a water bottle and a dog treat vs. rushed off besides being reminded of where dogs aren’t allowed and the fee for the night.
Leavenworth, Washington State
Positive section of review
The location was ideal, just at the outskirts of town and walking distance to most of the town's amenities. The suite was clean, spacious, quiet and comfortable (welcomed A/C). We also appreciated a designated parking space. It's really a home away from home.
Negative section of review
The elevator kept breaking down. Not a big deal as there are stairs but for those that have knee issues, it will be a challenge depending what floor your unit is on. Also, when the shower is on, it became very loud in the bedroom.
Big Lake, Alaska
Positive section of review
It was obvious that a lot of care and detail was put into this exceptional cabin. The bed was the most comfortable bed we have slept on. Great communication from the host. Would stay there again.
Negative section of review
Everything was good. No complaints.
Seaside, Oregon
Positive section of review
Loved that it was 30 seconds from the beach! It’s just a walk out the front door and around the corner. Even better is you can see the beach from the suite rooms. Beautiful view!!
Negative section of review
It is a little bit older and showing some wear and tear. Also the front desk is only open 9am-11pm, I am glad we didn’t come in really late at night. And for the early check out we were told to leave the keys in the room so I hope that worked.
Portland, Oregon
Positive section of review
Hotel is conveniently located. The Indian and lady staff are very welcoming.
Negative section of review
A tall gentleman at the reception with huge eyes kept staring at all guests angrily, you should teach the staff some hospitality. Secondly, we found a tampon in our room. So, not cleaned properly
Ashland, Oregon
Positive section of review
Great room, check in. So warm and nice and friendly
Houston, Texas
Positive section of review
Location is very close to Hobby Airport.
Negative section of review
The staff that checked us in left somethings to be desired. I travel with a service dog that is documented and trained and yet the person that checked me in tried to act like they didn’t accept service dogs and wanted me to sign paperwork saying that they would charge me a pet fee. I offered my documentation but she wasn’t interested in seeing it. I had to remind her twice that she is an ADA service animal and not an ESA. This is completely unacceptable and she should be trained better. To top it off when we entered our room it smelled super strongly of air freshener which is an immediate red flag for us. Once we entered the bathroom the mold could easily be smelled and explained the overwhelming air freshener. A bug fumigation would also be great for this place. I have never had a problem checking in with my service animal at other resorts or hotels. The airline that she flew with the next day didn’t interrogate and argue with me like the front desk lady at the Best Western Plus. Pretty ridiculous! I wish I had paid $5-10 more and stayed at a better accommodation.
Brooklyn, New York State
Positive section of review
Stayed here before, will come back
Negative section of review
Charged for my service dogs this stay.
Galveston, Texas
Positive section of review
Location and staff
Negative section of review
Everything else
Gulf Shores, Alabama
Positive section of review
Location