1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Big Bear Lake, California
Positive section of review
The house is adorable and the fenced yard is great when you have a dog. It's small, but has everything that you need. It's decorated very cute. The neighborhood is really nice and it's walking distance to Boulder Bay. The jacuzzi would have been nice, if it was working. The reason I'm giving it a poor review is because the Jacuzzi didn't work the entire time we were there and no one seems to care.
Negative section of review
We stayed at “Bear Cozy Cabin Hotub/walk to lake” last month and booked it through Booking.com. The main problem was the jacuzzi was not working the whole time we were there. It was unplugged when we checked in and no one seemed to know why. We called the number to fix it, which connects you to Big Bear Vacations. They responded quickly and were trying to be helpful, but because of timing and having to get the right part, then 12-16 hours to heat up the jacuzzi, it took the whole time we were there to get it heated. We asked for some kind of compensation, but Big Bear Vacations, just handles maintenance and checking in and out, they told us to contact Booking.com for compensation for the jacuzzi not working. We spoke to them 2 or 3 times explaining the whole problem and starting over each time we called. We still have not heard back from booking.com, they just keep saying someone will get back to you, but no one ever does.This was supposed to be a relaxing vacation, but without the jacuzzi working it really put a damper on our trip, plus the extra time wasted on coordinating the repair and then waiting and waiting for the jacuzzi to heat up that finally did, but we were checking out when it finally heated up, so we never got us the jacuzzi. As I stated before, we asked for compensation, but Booking.com keeps saying they have to have a meeting about it and will get back to us, which they never do. I hope the owner reads this review, so they know the type of company that is representing them. I will never book with booking.com again. Update: We got a small compensation from Big Bear Vacations for the pet fee, because of the jacuzzi not working, but nothing from booking.com.
Seattle, Washington State
Positive section of review
Very nice and cozy house, we really liked how all the interior details were thought out and how pleasant it is. The house has everything for cooking. It is located in a very quiet and calm area of the city, next to a beautiful park. Ideal for walks and runners.
Negative section of review
Two small minuses, very good audibility in the house and the absence of a washing machine. We came for several days and at that time we already had a long trip, a washing machine would have helped us a lot :)
Richland, Washington State
Positive section of review
Staff was lovely...my room was clean and comfortable with a handicapped parking space close by....my neighbor was friendly also...so I made a new friend while I was there!!
Negative section of review
VERY noisy in the morning with maintenance doing projects and several children yelling in the pool
Los Angeles, California
Positive section of review
Great room, location as well as great bed
Los Angeles, California
Positive section of review
Good location with great room and bed
Burlingame, California
Positive section of review
I Like That It Was Quiet & Clean.
Negative section of review
I Wish They Had A Swimming Pool. 😊
Queens, New York State
Positive section of review
Very clean
San Antonio, Texas
Positive section of review
Personal
Negative section of review
Lack of ice machine. Lack of breakfast area.á1q
Spanish Fork, Utah
Positive section of review
Clean.
Negative section of review
Nothing that comes to mind.
Hana, Hawaii
Positive section of review
Excellent location, close to Hana town and Wainapanapa State Park. The house is set back from the road, so it is very quiet. The house is well stocked with linens and cooking/eating utensils. Much nicer than a sterile hotel room.