1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Lake Havasu City, Arizona
Positive section of review
The staff was great and helpful. Except the 1st manager i spoke to should've been honest and told me all the suites were reserved for the hosts of the event that weekend instead of letting me believe there was a possibility I'd get into a suite the following day. She wasn't there Monday when I checked out so I could've received the discount I was told I would receive since I paid full price for a suite that I did not get. The room I did get, the only good thing about it was that it was close to the pool.
Negative section of review
When I checked in the 1st room was not a suite like I reserved a couple of months ago. It was also not clean and had a smell. The room i ended up having to take because they would not give me a suite was better than the 1st but still dirty. The towels and sheets and covers were all stained and dirty looking. We went and bought our own towels and bedding to be comfortable. The bathroom had a pee smell that would not go away and actually got worse everyday. The air conditioner was leaking and ruined some of my stuff I had by it. The shower water was either extra painful on one setting or soaked the floor on the other setting. It was hard to get in and out of the room because the door didn't want to open either way. Overall I enjoyed my weekend but hated my room. I was very disappointed that I thought I had a suite for months only to be put in a dirty smelly room. The rooms need to be updated. I saw the suite and it's big but also needs to be updated. I would've been happier with the suite though. Also I was offered a discounted rate and I asked to put it on hold until they saw of they could put me in a suite but since that never happened I think I should be refunded a portion of what I paid. I paid full price for the King suite whereas others used a group discount code. While I appreciate how great the staff was I really did not like my room.
Muskegon, Michigan
Positive section of review
Staff was kind and helpful - there weren't many people working so the woman at the front desk was inundated with issues and tasks from guests and whatnot.
Negative section of review
Room was dirty (found a lighter on the floor and candy in a corner), dirty toilet.
Las Vegas, Nevada
Positive section of review
The room was big but a little outdated. The pool was great. It had a lot of cabanas to be used and we stayed in the pool the majority of the trip.
Negative section of review
Staff wasn't pleasant or helpful. The room was outdated and missing a lot of things from the photo. I had to ask for covers. I wish the pool stayed open longer and the building does not look like the picture.
Las Vegas, Nevada
Positive section of review
It connects to Mandalay bay which was where my conference was located. Staff are nice, they clean my room well. I feel welcoming
Negative section of review
The room doesn't have good lighting and the ac is too cold even though turn it to 72
Seattle, Washington State
Positive section of review
Efficient and comfortable rooms. Comfortable bed. Great showers. Great breakfasts.
Boston, Massachusetts
Positive section of review
Close to the airport with shuttle service
Negative section of review
Bathroom + outside sink
Clearwater Beach, Florida
Positive section of review
The room and the pool
Negative section of review
Mandatory paid parking
Lewiston, Idaho
Positive section of review
Location
Negative section of review
Shower made ugly noise, breakfast area impossibly small, pillows not comfortable, lack of bedding, cleaning clutter in hallway.
Saint Louis, Missouri
Positive section of review
The room was really cozy and pleasant. The bed was really soft, as well as the carpet.
Las Vegas, Nevada
Positive section of review
The privacy and seclusion was great.
Negative section of review
Lightning was poor.