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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
New York, New York State
Positive section of review
Pretty hotel in the heart of soho. Short walk to literally everything in lower Manhattan. Staff were kind, offered an upgrade and when I passed provided a small one anyway. Informative, generous people in a lovely building.
Negative section of review
Check in is located on the second floor which is slightly confusing, hardly a big concern but it's the only one I had.
Wells, Maine
Positive section of review
Close to everything. "Nice room, nice setting, right on the main road through town. Very clean, very nice and helpful staff. nice outside porch sitting area to enjoy in the morning. we'll definitely go back:)
Negative section of review
Wished the pool was outside. But it was great anyways👌🏾
Saratoga Springs, New York State
Positive section of review
Great location, very convenient. Room was cute, but very sparsely furnished. Bathroom was large, I think due to perhaps being a handicap room. But, no place to put anything, no vanity or shelves or anything.
Negative section of review
Customer service was really awful. I hate the virtual check in thing, and no one ever answered my texts with questions or issues. There were no hangers. I texted for some, but never got an answer. I called in the morning and the lady who answered the phone yelled at me that I was calling at 8 in the morning! My goodness, normal hotels are doing business at 8. They're checking people out, etc. She then told me she couldn't help me and I needed to talk to someone else and hung up. Who? Where? I had a bad experience with CS on a previous stay. I was hoping it was a fluke, but guess not. They need to have someone there, on property at all times. Also, their bar was closed for renovation! These 6 weeks are the season in Saratoga. If you ever are NOT going to close the bar, it's at this time! Crazy, crazy. And absolutely no toiletries in the bathroom. I stayed there under previous ownership and they had lovely things. Much more customeer care then. And it wasn't virtual check in then. They need to get rid of that.
Durham, North Carolina
Positive section of review
The central location was perfect for accessing Chapel Hill/Carrboro and Raleigh. By being next to Aldi, it helped for getting any forgetten items. Breakfast was great too.
Negative section of review
Nothing.
Marshfield, Wisconsin
Positive section of review
Outdoor space is beautiful and restaurant and bar provide good food/good value and convenience
Negative section of review
Disappointing that sauna and one hot tub are not working and it doesn’t seem like they have plans to fix/replace anytime soon
Lawrence, Kansas
Positive section of review
So fresh and clean and close to downtown!
Negative section of review
It was great. Easy front and back door access! Plus laundry!
Princeville, Hawaii
Positive section of review
It was nice and spacious.
Negative section of review
The smoke alarm kept beeping throughout the night and it was inaccessible so no one was able to sleep.
Myrtle Beach, South Carolina
Positive section of review
Did not eat at hotel.
Negative section of review
The $7.50 pricing fora single bottle of water. Very expensive.
Branson, Missouri
Positive section of review
Convenient location
Negative section of review
The carpet was filthy. If you walked inside the room with no shoes your feet were black! Disgusting
White River Junction, Vermont
Positive section of review
being on first floor
Negative section of review
ants