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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Minneapolis, Minnesota
Positive section of review
The best part of this hotel was the excellent staff. Joey, at the front desk was super friendly, professional, and helpful, offering restaurant recommendations and arranging a ride service for us. The lobby/bar had a nice relaxed vibe. The hotel is in a great location to walk to shops and restaurants.
Negative section of review
One of the mattresses smelled super strongly of cleaner or pesticide or something. The other mattress was fine and the room and bathroom was very clean, but the smell on the one mattress gave me a headache, although I’m pretty sensitive to strong scents.
Boston, Massachusetts
Positive section of review
This place was amazing!! Staff , facilities and location are all top notch. Any time I go into Boston I will stay here!! Absolutely incredible
Indianapolis, Indiana
Positive section of review
Bed comfy and linen nice. Bathroom upgraded looks good.
Negative section of review
Staff were disinterested especially the reception guy who was glued to his phone. The wifi didn’t work the 2 nights we stayed, apparently it “blew up”. This was a major inconvenience for us being from another country, trying to remotely run businesses. Don’t clean the reception floors when everyone is checking out and going to breakfast, it makes no sense. Broken lamp in room.
Watertown, New York State
Positive section of review
Friendly helpful staff. Decent location. Decent price.
Negative section of review
WiFi was questionable at best.
Exmore, Virginia
Positive section of review
Better compare to other hotels in the area
Negative section of review
Bathroom wasn’t clean throughly. Hair was on towels. Beds weren’t comfortable
Frostburg, Maryland
Positive section of review
Somewhat updated, nice, great location
Negative section of review
One of our rooms had a smell of smoke/covering up smoke.
Myrtle Beach, South Carolina
Positive section of review
Nice hotel
Negative section of review
No seats in smoking area....no cover from rain either
Ocean City, Maryland
Positive section of review
Location
Negative section of review
Room keys were not working had to change 3 times
Grand Rapids, Michigan
Positive section of review
The front desk staff and housekeeping staff are very friendly. The location is nice and close to lots of restaurants and stores.
Negative section of review
The bed was not comfy. I had to run to the store for cleaning products for the shower because there was hair and idk what else in it. Part of the ceiling tiles were wonky and not in place. The smells in the entrance and hallways was really weird. Overall feeling of uncleanliness. I had trash on the night table up on arrival. The air would not go below 71. It was decent but not worth the price and definitely did not meet the usual IHG expectations.
Lake George, New York State
Positive section of review
Room sheets were changed only once during our one week stay, If you need additional change you need to ask
Negative section of review
room smelled,which my wife kept saying smell is from bathroom