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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Temple, Texas
Positive section of review
Close to my daughter’s house! Loved having the kitchen set up with the extra sink and drawers in the room and all the kids loved the swimming pool. I loved it ice machine, and the washer and dryer we’re so close all in all it was a wonderful stay
Cape May, New Jersey
Positive section of review
Location was perfect, in the center of all activities. The Ebbitt Room was amazing, great food and friendly staff. Room was clean had plenty of space.
Negative section of review
The small dishes at breakfast.
King City, California
Positive section of review
Staff was nice. I was able to get extra pillows.
Negative section of review
The curtains were a pull down shade so you either had it closed or open for all to view. It would have been nice to have the shade along with a sheer panel so people couldn’t see in from across the way.
Carson City, Nevada
Positive section of review
The room was clean and bed was very comfortable.
Negative section of review
No elevator.
New York, New York State
Positive section of review
Location and housekeeping staff
Negative section of review
Everything else! Management & reception staff are some of the worst, like really horrible. The whole hotel is totally rundown and definitely not hygienic. Everything is too old, 70s furniture with 90s and early 2000s mediocre devices. Rooms are really really bad
Chicago, Illinois
Positive section of review
Location, basic everything!
Negative section of review
Breakfast was super busy. And you couldn’t sit . We had to wait for 20/30 minutes for we were able to get a table
Mountain View, California
Positive section of review
Friendly
Jacksonville, Florida
Positive section of review
they accepted my dog with no issue
Negative section of review
When I got there they upped the deposit from $50 to $100 because I had a service dog. The room was horrible there was no fridge it smelled like mold and dirty butt there was hair all over the floor crap all over the carpet there was the horrible smell of mold it was so gross it was so gross.
Oak Island, North Carolina
Positive section of review
Very cozy, clean and quiet!
Negative section of review
Would have liked a vacuum cleaner to vacuum sand. Really hard not to drag sand in when you’re at the beach!
Wichita, Kansas
Positive section of review
Staff
Negative section of review
This specific Springhill Suites room did not come close to previous Springhill Suites!!! It was a total disappointment! It looked like what one would expect staying at a Motel 6, and while I do not know, I would not be surprised if Motel 6 had more class! The grab bar in the shower was in a stupid location and puts your guests at risk if they needed it! The shower head is way too high unless you're 6'9" tall! There were no hooks to hang anything, and the vanity mirror was way to high for someone who is 5'3", bukt perfect for someone 6'9"! A bath mat was not provided unless you call the threadbare mat that was about 2'x2" a bath mat. Nothing about the overnight stay gave us any reason to say, "Oh, we cannot wait to come back!" It definitely makes me wonder if we want to consider staying at another Springhill Suites ANYWHERE!!!! We were thrilled to leave and very happy we only booked our room for one night!