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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Washington, D.C., District of Columbia
Positive section of review
My plans changed 4 times prior to my arrival. I was greeted at the reception desk by Sandra. She gave me a big smile and understood my situation right way. A family emergency meant I had to stay longer than anticipated. She not only made sure I was taken care of, she told me to come see her if my plans changed again and she would handle that too. She personally selected a room for me that would be very quiet relaxing. Thank you Sandra, you made my stay stress free.
Negative section of review
There wasn't anything I did not like. Everything I like in a hotel was there. It was clean, quiet, offered breakfast, helpful staff.... I did not have any negatives.
Washington, Utah
Positive section of review
The breakfast was fully stocked and delicious, it was crowded and busy, but it always had enough food and space to sit. The fitness center was clean and nice to use. The pool was clean and the spa was heated and never really crowded.
Negative section of review
The outdoor pool seating needed more shade and the breakfast area needs to be expanded just a little. I think the area just for waffles because that area gets congested with a lot of people.
Oneonta, New York State
Positive section of review
everything, but the bathrooms we're great! And the location was great as well. Loved being by the park to workout in the morning.
Negative section of review
small thing, but the ice and water on the refrigerator wasn't working.
Kailua-Kona, Hawaii
Positive section of review
Really nice. Beautiful, clean, spacious. Loved kitchen n washer n dryer.
Negative section of review
I have mobility issues. It has an elevator, but still had to go up and down stairs, with my luggage, to get to room. I didn’t realize we had to walk down driveway and across street to beach. It is a beautiful beach.
Downey, California
Positive section of review
staff was nice and parking is good
Scottsdale, Arizona
Positive section of review
It was close to different things
Negative section of review
I didn't like the bed it was uncomfortable
Hampton, New Hampshire
Positive section of review
Location, staff and facilities
Newark, New Jersey
Positive section of review
Beds were comfy
Negative section of review
It could use a little updating.
Atlanta, Georgia
Positive section of review
The hotel is clean and elegant , location is excellent
Negative section of review
Check in experience was horrible , stressful and staff could not be less helpful. First I called to confirm my booking before starting to drive with family (and my toddler) from out of town, Richard told me he could not see that I booked 2 suites , 2 queen beds. And all that he could see was one two queen bed suite with sofa bed! Then I asked if that’s the case can I get another suite and he said it’s all booked and he advise me “to find another hotel”. I called booking.com customer service and they called the hotel and talked to Briana who confirmed my booking of 2 suites. All those calls delayed our departure (which was already late night) about an hour.. Then we started driving and “Richard” called me again saying “everything straightened out when are you planning to get here” because he has an audit between 2:30 and 3 am. Then called again (we were about an hour away and it was already after 2) and I said about an hour. The weather was bad so it took an hour and a half to get there .. he called again when we were about 20 minutes away and I said about 20 more minutes and he said “I can’t wait I will go start my audit and you will have to wait a few minutes for check in!” we arrived close to 4am. Me , my toddler , my elder mom and my 2 siblings had to wait about an hour for him to check us in! I asked if I can get a late check out at least and he said “I’m sorry only Hilton Honrary Members can get late check out”. I have never had such a rude , careless check in experience in my whole life and I will definitely stop recommending this hotel (which I used multiple times before and recommended for friends) ever again :
American Canyon, California
Positive section of review
Staff were exceptional
Negative section of review
Hotel needs to be refurbished but was pleasant and clean