1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Springfield, Illinois
Positive section of review
It was very close to attractions. The decorations in the lobby were great. Places outside to walk my dog. Basically clean.
Negative section of review
Linens and towels looked worn. Our door stuck.
Astoria, Oregon
Positive section of review
Breakfast was good, location was very pretty Very comfy beds
Negative section of review
Nothing to complain about
Dewey Beach, Delaware
Positive section of review
Pool in unit kitchen and laundry and close to the action
Negative section of review
Not clean had construction start 8 am the Monday we got there no mention of this to us prior to booking ants everywhere
Boothbay Harbor, Maine
Positive section of review
The location and the friendly staff.
Negative section of review
Difficulty in parking a large Chrysler Pacifica van in a small parking lot.
Atlanta, Georgia
Positive section of review
Clean with good breakfast
Carlsbad, California
Positive section of review
Room breakfast service
Negative section of review
Nothing comes to mind
Laredo, Texas
Positive section of review
The staff was great.
Negative section of review
The rooms looked old, and the furniture looked dirty. There was no cold water in the bathrooms.
Fredonia, New York State
Positive section of review
Loved the cabins
Negative section of review
All was good
Palm Desert, California
Positive section of review
Generally fine
Negative section of review
I stayed at JW Marriott Palm Springs for just one night, yet I was charged an additional $541 as a deposit for Incidental arrangements , which I did not take any. To date, this amount has not been refunded. I have contacted the hotel multiple times, and every time I’m told that “the accounting department will get back to you.” However, no one has ever followed up, and each response feels like nothing more than a scripted deflection. Frankly, I’m left wondering what exactly the staff are doing — because resolving a simple billing issue should not take weeks of repeated effort from the guest. It’s extremely disappointing that a hotel under the JW Marriott brand would display such poor customer service and accountability. This isn’t just about the money — it’s about trust and basic professionalism. Please take this seriously and refund the amount immediately!!!
Traverse City, Michigan
Positive section of review
Good location.Spacious room.Right on the beach.
Negative section of review
Old well used facilities,stained carpet,doors that didn't lock.Pool area dirty and unkept.Excercise equipment did not work and were in rough shape.Web site showed beautiful room and facilities.For sure not friendly to handicap customers at all,If you walk with a cane avoid this place,and if you use a walker or wheel chair you will be pulling your hair out.How can a public resort be so unfriendly to the handicap?When I called to book this room I told the staff my wife is using a cane and cannot walk very far at all.(recent hip surgery)No warning from them that there are stairs to get to the room,stairs to the pool,and at least a 100 yards from the elevator.
