1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Pigeon Forge, Tennessee
Positive section of review
We were in town for the Jeep Invasion and decided we wanted a place off the strip. The location was great; it was very close to everything but also felt like it was miles away. There was a grocery store right at the traffic light to the road you take up to the resort; this was great because you could get whatever you need and avoid the traffic gridlock that happens during the Jeep Invasion.
Negative section of review
The room was in need of updating and the bedroom window was cracked.
Reno, Nevada
Positive section of review
We were there during Hot August Nights, so you should be prepared to put your patience hat on and go with the flo. Staff did the best they could for us including valet parking. Check-in person was nice and helpful and to my surprise the line to check in had one person, so that was nice. Our room was clean we got there late so room choice was limited got a view of the parking lot. lol
Negative section of review
Smoking!!!! We did have to call front desk and let them know our room smelled a little like smoke just so they knew it wasn't us. long wait for eating at cafe. But then again it was Hot August Nights.
Koloa, Hawaii
Positive section of review
Very friendly staff who are happy to accommodate kids' needs, beautiful pools (especially the saltwater lagoon), gorgeous landscaping. Lots of seating and shade near the pools. Room was large and very comfortable. We also loved how quiet the guest room wings are - absolutely no sound disturbances. The dinner restaurants on site are excellent. Nice (if pricey) spa.
Negative section of review
Very pricey breakfast options. The beach is not good for swimming. Pool restaurants don't open until 11AM, which is a bit of a problem with hungry, jetlagged kids, and don't have any coffee. If traveling with kids, just know that there is a 42 inch minimum height requirement for the water slide. They won't (or more likely legally can't) budge on that, even if a kid can swim, so just FYI to avoid disappointment.
McAlester, Oklahoma
Positive section of review
The full fridge and kitchenette was cute. Didn't inquire about the supplied plates and pots and pans etc.
Negative section of review
There was a smell from the garbage disposal that I just covered with the kitchen towel on the counter and sprayed room with an odor nuetralizer I brought with me.
Bedford, Indiana
Positive section of review
Clean. Convenient location. Friendly staff and pet friendly.
Negative section of review
Our floors were wet near the AC unit. The front desk clerk brought us towels, though.
Pittsfield, Massachusetts
Positive section of review
The suite was very spacious, comfortable, and clean.
Negative section of review
We came in for an afternoon concert at Tanglewood and could not check in until 4pm. Also, the check-out time of 10am was early - 11:00 am is more typical.
South San Francisco, California
Positive section of review
The room was clean and comfy
Negative section of review
Their was one front desk man who was rude which left a bad taste
Lynchburg, Virginia
Positive section of review
Location
Negative section of review
Staff
Pensacola Beach, Florida
Positive section of review
-Staff was very friendly -View from Gulf side room was wonderful -Beach was very clean -Handicapped parking was very much appreciated
Negative section of review
-Confusion at the front desk when I tried to extend stay by 2 days, took to the next day to resolve -Shower had no place to put soap or shampoo -Bathroom floor (maybe just the grout color) but looked dingy -Wish room had more places to place a suitcase -Closet area could not accommodate full length clothing -At the pool shaded lounges were always hard to find