1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Boston, Massachusetts
Positive section of review
In town over the weekend for a couple ball games. This was way more affordable than anything else I could find. Very clean and easy check in. 15-20 minute Uber to Fenway. Will likely try to book again next time.
New Cumberland, Pennsylvania
Positive section of review
I liked that there was a swimming pool even though the pool is in need of repairs and the front desk staff were pretty cool
Negative section of review
How dirty everything was
Myrtle Beach, South Carolina
Positive section of review
The staff was very friendly amazing and helpful, but certain things you ask for They make you wait too long for!
Negative section of review
Why well this is like my second time staying at this hotel And it seems to be both times I'm having bad experience here I'm not sure if I'll come back again I always come out for my birthday week and stay Like prime example I brought something to their attention that happened the first time and it got ignored so the second time I said what the heck what's the point of saying anything It got me second-guess myself but there's always a issue at this hotel As you can see in the pictures there's like mold growing in the fridge just discuss that make you want to vomit Haired off over the place nasty Like I just wanted to gag and throw up hair in the fridge Microwave not clean and blood on a wall
Newport News, Virginia
Positive section of review
Only the location, it was perfect for my stay.
Negative section of review
Staff sometimes missing in action when needed at the desk. Bed frame/base is horrible metal, bed is too high, especially for someone with arthritic hips as myself trying to get onto the bed TV remote missing battery cover Telephone was not working, even brought it to the Mgr’s attention, it was never repaired STRONGLY suggest a higher toilet.. 17” is ideal, also especially for someone with arthritic hips Water temp is great, pressure is horrible Breakfast is lacking, no bagels, toast, muffins, the coffee is TERRIBLE, web site says free HOT breakfast: I guess a HOT WAFFLE constitutes as the HOT breakfast. The fire sprinkler head in the entry way is still covered with blue painter’s tape Housekeeping is “ok” I guess, found a dead fly on the floor of my room along with other debris that wasn’t swept up No luggage rack No blow dryer Noisy guests on second floor above mine, 3 AM kids "bouncing off the walls." Couldn't call the desk because the phone was out, had to walk to the desk to find no one manning the station. Took the complaint into my own hands and knocked on the door of the room making the noise. Told the woman that the noise was unacceptable, had a few words, went back to the desk to complain again, finally a clerk at the desk. The noise basically continued and was noisy again the second night. There was no compensation for the inconvenience, just an "apology." The hotel charges an additional $5 service fee PER NIGHT that isn't noted anywhere on Booking.com web site. When called out on it, Booking said call the property and the property said call Booking. All I have been getting is the run around. No refund, no attempt to make it better by either party: Booking OR Sleep Inn. When calling Choice Hotels, I'm told the charge is at the discretion of the property. The Manager of the property keeps avoiding me when I call. I will never use Booking.com for reservations .. or stay with this chain of lodging again.
Sevierville, Tennessee
Positive section of review
The room was clean the staff were friendly
Negative section of review
Rooms need updated but were overall good
Portland, Maine
Positive section of review
Very friendly staff and loved the shuttle!
Inglewood, California
Positive section of review
Close to Sofi. Restaurant next door.
Negative section of review
The room was dirty to include hair and dirt on the floors. The shower also had hair in it. The towels were stained. Overall the room was not cleaned properly. The shelves and surfaces were dusty and floors were dirty. Seems like the changed the linen and that was the extent of the cleaning.
Bellevue, Washington State
Positive section of review
Convenient location for work.
Negative section of review
Elevator smelled terrible.
Erlanger, Kentucky
Positive section of review
Close to the airport
Negative section of review
Outdated, not clean
Erie, Pennsylvania
Positive section of review
location
Negative section of review
no housekeeping for 3 days, wet towels in room, trash overflowing, 1 shampoo mini bottle for 3 days: had to go to desk to get items. shower door did not close all the way; ill fitting bathroom door ; door to refrigerator cabinet would not close. mismatched furniture; ottoman did not match chair.