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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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Princeville, Hawaii
Positive section of review
One of the most beautiful properties I've ever stayed at. You get a sweeping view of Hanalei Bay from the entire main floor of the hotel, including the restaurant and infinity pool. The staff members were all very friendly and attentive to any requests, and the rooms were totally comfortable and modern. The gym was incredible, and there are a bunch of free classes that we took advantage of and really enjoyed. And if you're a plant lover like me, I have certainly never seen anywhere as nicely landscaped as this hotel, both inside and out. The entire feel of the place was magical.
Negative section of review
It felt like there were hidden fees everywhere you looked, and inaccurate charges if you weren't careful. One example is the mandatory $50/day 'valet fee', while there's no option to park your car yourself. Another, which ultimately doesn't matter but is strange, is the daily $2000ish 'incidental hold' I was charged on my credit card. These fell off afterward, but that's a bizarre practice that the hotel didn't have much of an answer for. Additionally, we asked the hotel to arrange us a taxi to a popular beach and were told it would be $70 total, but were ultimately charged $160 total. Finally, we were charged for breakfast when it was included in our reservation, which required another conversation with the hotel staff. Any one of these things isn't a big deal, but there were so many instances like this that it felt like a trend worth mentioning. All of this being said, I would stay here again, but think it's helpful for others to be vigilant so they aren't overcharged too.
Fort Lauderdale, Florida
Positive section of review
The room was spacious and comfortable. There were several amenities provided.
Torrance, California
Positive section of review
The localization, the comfortable beds and the friendly staff.
Negative section of review
The room was smelling like mold, not good for the 3 days I spent with my wife and 1 year daughter. Personally the shower was too low to a 6' person like me. I had to bend down to take my shower. I wasn't expecting a very complete breakfast for the price I paid, but I can say it could be better comparing to other places I've been at the same level.
Macedonia, Ohio
Positive section of review
Clean friendly well lighted safe close to everything
Fort Worth, Texas
Positive section of review
Location was very convenient, for where we needed to be
Negative section of review
The stay was not bad, my only problem was we woke up to the fire alarm going off at 1am (in the morning) The man that was at the front desk for the overnight was pretty much clueless and acted if it was a big deal that the fire alarm was going off. It was no plan of action for safety. He pretty much responded with I don't know why it's going off but there's no far. All while just standing behind the desk. Even the fire department was not professional. If though it wasn't a fire, thank God! But the situation should have been handled different and in a better way .
Glendive, Montana
Positive section of review
I liked the fact it was easy to find friendly people.
Negative section of review
The mattresses are terrible walmart bed in box is comfortable might want to upgrade on the mattress. the shower tub had chips out of it
Waco, Texas
Positive section of review
Staff, bathroom cleanliness.
Negative section of review
Carpet in the hotel room looked old and worn. Musty smell when entering room.
Huntsville, Alabama
Positive section of review
Location fantastic
Negative section of review
Our ground floor room was right next to a busy loud street. Loud motors sounded like motorcycles all night in room . Room was dark , bed not that comfortable .
Charlotte, North Carolina
Positive section of review
Close to airport.
Negative section of review
There shuttle schedule horrible. In a questionable area.
Denton, Texas
Positive section of review
The security