How does it work?
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It starts with a booking
It starts with a bookingThe only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
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Followed by a trip
Followed by a tripWhen guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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And finally, a review
And finally, a reviewAfter their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Recent Reviews
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InterContinental San Francisco, an IHG Hotel
San Francisco, California
Average Review Score: 8.4-
Positive section of review
They gave me a late checkout of 4 pm without me asking for it. This is a big deal. I am a returning customer for Intercontinental and I stayed for a week so I liked that they did this for me and I am likely to recommend and stay at this hotel for years to come. All these little things make a lot of difference and I hope other hotels understand this and take proactive steps for their customers. It made me enjoy the last day morning much better.
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Country Inn & Suites by Radisson, New Orleans I-10 East, LA
New Orleans, Louisiana
Average Review Score: 7-
Positive section of review
The location served my purposes. The room was clean enough and the beds were comfortable. Breakfast was nice, offered a variety of dishes from fresh waffles, to bagels and cereal. But the dining area was a bit warm, perhaps due to the traffic. Wasn't comfortable enough to sit and eat in the designated lounge. Suggestion: add more fruit to the menu for those watching their weight :),
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Negative section of review
Customer service and staff. Prior to me checking in, I called to confirm the hotel's address. It was during this call, I was told that booking.com didnt update my reservation date. I told her that I had the email confirmation that proves the reservation was updated and offered to provide, but she quickly dismissed me but stated she would make the change. Not sure how she was able to do this, as any changes needing to be made to a reservation, are either to be made by contacting the booking agency or visiting their website. I had originally reserved the room for 05/10/2024 but had to change it to the 9th. When I visited the HOTELS web page to try and make the change the day before, THE CHANGE COULD NOT BE MADE! I had to contact booking.com for them to do it. So not sure how she so called "updated the reservation" as changes can't be made on the day of CHECK IN. They HAVE to be made via the booking agency you reserved the room with. I almost feel as though she was confused about the change, and rather she acknowledge that the correction had indeed been made, or allowed me to give her the confirmation number for the change, she disregarded me like I was wrong. Upon my arrival I was greeted by the most unfriendliest front desk clerk. I asked if I could park by the gate, and the response given was "You can't park there". Just dry and unhelpful. During the payment transaction, I noticed that the charge I was being billed for the room, was FAR more than the booked amount, per my reservation confirmation. I offered to provide the reservation number as not to be charged the incorrect amount but was again dismissed. She stated that booking.com hadn't updated that change and commenced to charging my card, the higher amount. I've stayed in quite a few hotels, and the clerks I've dealt with would CALL the booking agency on my behalf and sort out any discrepancies, before MY CARD WAS EVER CHARGED.
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The Spinnaker
Ocean City, Maryland
Average Review Score: 8.1-
Positive section of review
Spinnaker is right on the boardwalk. Conveniently close to all the tourist convenience but far enough away from the amusement parks. Can catch sunrise and sunset. Has off street parking, and ice machine and a local restaurant near it that has the best food near it.
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Negative section of review
The beds were okay, not the best but not the worst either. It's a tight fit getting in the doorway when you open the door to the room. Lighting isn't the best either and not enought outlets in the room or not all the outlets worked to charge phones 4 adults.
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YOTEL Boston
Boston, Massachusetts
Average Review Score: 8-
Positive section of review
Nice room. Comfortable and pleasntly modern. Loved the first and 12th floor restaurants.
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Negative section of review
Although it wasn't a problem for me because I travelled alone, I could see that the glass wall between the toilet and shower could be problematic for two people travelling together.
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Hotel Lumberjack
Sonora, California
Average Review Score: 8.2-
Positive section of review
Location was excellent . Breakfast was minimal and disappointing.
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Negative section of review
Registration area was far away (across a street and in another building.)
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Lagonita Lodge
Big Bear Lake, California
Average Review Score: 8.8-
Positive section of review
Very clean, right on the water— off season is an amazing price
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R & R Chalet at Mt. Rainier
Ashford, Washington State
Average Review Score: 9.2-
Positive section of review
Nice, quiet place. Very clean. Comfortable beds.
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Negative section of review
Internet was spotty, but guest warned in advance that it would be.
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Americas Best Value Inn - Pendleton
Pendleton, Oregon
Average Review Score: 7.5-
Positive section of review
Great location outstanding breakfast
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Grandstay Hotel & Suites
Waunakee, Wisconsin
Average Review Score: 7.3-
Positive section of review
Overall the hotel was clean.
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Negative section of review
The sink faucet in room was very loose. There was only a half roll of toilet paper available. There was no phone book, or information about local amenities. Pool was closed early.
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Los Angeles Marriott Burbank Airport
Burbank, California
Average Review Score: 7.9-
Positive section of review
Location to BUR
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Negative section of review
N/A
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