1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Kihei, Hawaii
Positive section of review
The location is right in the heart of Kihei. Beautiful condo inside and out. The views are amazing!! I was born and raised in Kihei. Couldn’t ask for a better place to stay when I come home to visit.
Negative section of review
Not being able to use the loft.
Saint Louis, Missouri
Positive section of review
The staff was very friendly and helpful. Would stay there again.
Negative section of review
We liked everything.
Lansing, Michigan
Positive section of review
NOTHING. It was a disappointment from beginning to end.
Negative section of review
The room was filthy when we checked in. The floor had not been vacuum, the bathroom wall was stained with who knows what, there were food crumbs in the handle of the fridge, the sheets were either dirty or stained as were the pillow cases. We did not get service the second night so we called and they said they would do so that day. When we returned that night it still was not cleaned. They did clean it the following day (day3) as well as provided new towels. The manager said they would credit our account a measly $20 and when we checked out they did not credit our account and told us to call the following day. This place has been neglected for 2 decades and the majority to the front desk help had very poor interpersonal skills and were clueless with customer service. Total dive. Very disappointed
Orlando, Florida
Positive section of review
The location was nice and the staff was helpful.
Negative section of review
The room had a very strong smell of mold. Did not feel well after sleeping in that room. The hot tub near the pool by our room did not work. The food at the breakfast buffet was definitely not the best. Food was barely warm or cold.
Guntersville, Alabama
Positive section of review
The attempt to be confortable and accommodating.
Negative section of review
Humidity which should have been expected made me cringe on climbing in bed and walking barefoot. It was clean. ....but humidity adds concerns for sanitary reasons. Needed to know there would be a dog next door. It was barking all night and I had traveled a long way 18 hours road travel and it wasn't expected.
Houston, Texas
Positive section of review
Everything was horrible.
Negative section of review
The receptionist called me at 2:30pm telling me she was cancelling my room if I didn’t give her my card number over the phone. When I told her no she hung up in my face. I made it to check in at 3:45pm and my room was not ready. I didn’t get checked in until 6pm. When I finally got a room it was a disability room and it was NOT cleaned properly! We found the last persons belongs next to the bed. When I asked for another room they would not give us one because they said they were booked but the room we had is not what I booked online. The couch and sheets had stains on it and the lights did not work. We had to use the light from my makeup bag! The manager was walking around with his head so deep into his phone that he wasn’t concerned about my complaints. At this point I went to my room to change and one of the cleaning ladies tried to walk into my room saying it was time for me to check out but I had just made it to the property! Never again will I stay in the Hyatt!
New Berlin, Wisconsin
Positive section of review
Breakfast was good.
Negative section of review
In my room the sofa had big stains on the cushions. Looks grease stains. Did not appreciate that.
Crescent City, California
Positive section of review
Great location
Negative section of review
$100 extra deposit that can take up to 10 days to be returned.
Niles, Ohio
Positive section of review
The location
Negative section of review
The room wasn't clean the bed and pillow were horrific. Literally felt like sleeping on a brick and a brick for a pillow. The reason I needed the hotel is that my husband is in ICU in the Cleveland Clinic. The location and price is why I chose that hotel.
St. Augustine, Florida
Positive section of review
Clean
Negative section of review
Tv channel selection not that great and breakfast didn’t start until 8:00 am.