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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Washington, D.C., District of Columbia
Positive section of review
The staff was very nice and helpful. The gentleman in Firefly in the mornings was very nice and extremely helpful, showing us how to use Empower to get around town without driving or having to walk long distances. Like the hot pot in the room. Nice size TV, comfortable bed. Food in Firefly was very good.
Negative section of review
I have never been in a hotel room that did not have a dresser for clothes. I know we were in one of the smaller King rooms, but for the price, a dresser would have been nice. Nice bathroom with toiletries and blow dryer, but no privacy even with pocket door shut. The water in the shower was extremely hot, only twice could it be regulated to a somewhat comfortable temperature. We drove there and there was nothing in the hotel description to let us know how or where to park. Did not realize it was all valet and that there were different prices. Tried calling the hotel when we got there regarding parking but no one was able to help at reservations and that was the only number we were directed to. Finally were able to get a spot in front after driving around the block. That was very frustrating.
New Orleans, Louisiana
Positive section of review
I loved the friendliness and the professional. I loved they helped when I was needing assistance. I loved the breakfast availability. I loved the different rooms within the hotel space.
Negative section of review
Nothing I didn’t like.
Cocoa Beach, Florida
Positive section of review
Amazing location right on the beach. Nice little home feel walks right out to the pool. Everything you needed was within 10 min.
Negative section of review
The parking spot was a little difficult to get a low sitting car into.
Healdsburg, California
Positive section of review
we had a dog and the hotel was quiet which ment she did not bark at all
Dania Beach, Florida
Positive section of review
Shuttle was on time, several restaurants within walking distance
Negative section of review
The price was very high, almost double, compared to what I've paid around Ft Lauderdale in the past.
Fort Lauderdale, Florida
Positive section of review
I liked the location. I like the closet space
Negative section of review
The bathroom floor looked like it has not been mopped in very long time. The accommodations for that crazy price was not worth it. They should be charge almost half of what they are. I have stayed in upscale accommodations that were 100$ less than they charge per night.
Bloomington, Illinois
Positive section of review
Breakfast over at 9:30 am. Did not make it.
Negative section of review
Floor in my room could use cleaning.
Oakhurst, California
Positive section of review
It was very clean and organized.
Negative section of review
Instructions on how to use the TV
New Orleans, Louisiana
Positive section of review
The balcony.
Negative section of review
Everything else. They didn’t have the room ready when I got there and I had to wait with my mom and aunts who are all over 70 years of age. Also, the tv didn’t work once w finally got access to the room but the balcony was beautiful. After moving rooms because of the broken tv, we were given a room with NO balcony. I asked for a refund difference and they couldn’t assist. They didn’t offer us any consolations at all. So we left and found another hotel room.
Hillside, Illinois
Positive section of review
No breakfast
Negative section of review
Everything