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When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
San Diego, California
Positive section of review
It was a nice and clean room. Coffee maker in the room and also an espresso machine in the lobby. Very comfortable bed.
Negative section of review
The pullout door for the bathroom was pretty old. It was heavy and inconvenient to have to pull it out and back in, each time we wanted privacy for the bathroom. Very noisy too. They should update those bathroom doors. They stated parking for a fee but the parking lot was full when we checked in. Very inconvenient to have to search for parking elsewhere. Also, a lot homeless as soon as you step out of hotel. Made it a bit weary to walk in the area. Also, the lady at front desk charged my credit card twice and I didn't notice until 3 days after I checked out. I now must wait up to 30 days for refund.
Honolulu, Hawaii
Positive section of review
location is good if you want to explore the island. View from the room to the Ala Wai was nice. Hotel pool is good
Negative section of review
there was no coffee/tea-maker in the room, I would have expected this regarding the price. The parking situation is a real problem, there is valet parking, but not enough. We arrived with a late flight, so the parking was not available and it took us 1 hour to find a spot to park the rented car.
Los Angeles, California
Positive section of review
How much they had going on inside. It was a little mini mall in there with super comfortable bed & clean rooms
Negative section of review
I didn’t like that they didn’t have bell serve and I had to get my own cart, which ended up running into the side of my car and denting it. Had help been available my car wouldn’t be dented right now
Mesa Verde National Park, Colorado
Positive section of review
The rooms are nice. The deck off of the room was nice. Good shampoo and conditioner. The staff was friendly.
Negative section of review
There was no Wi-Fi in the lodge, even though they said they had it, and there was no cell service either. In the morning, they ran out of coffee. More than half of the park was closed (May 2024), and the Metate room (restaurant) ran out of food, too. You need to make a reservation to see Cliff House or Balcony House on Reservations.gov exactly two weeks in advance at exactly 10 am (to see the pueblos up close). I wish they would require large groups to make prior arrangements so they don't run out of food or coffee for the rest of us. The bathroom is very, very small. If you are skinny, fine. But for the rest of us, we will struggle.
San Antonio, Texas
Positive section of review
I like then I changed my reservation to one night from two
Negative section of review
The first thing I noticed was the overbearing smell of Pine-Sol stained carpets, which need to be vacuumed up under the bed. stained bedspread, stained lampshades, torn bedskirt, torn curtains, and I have no idea what was all over. Our refrigerator door microwave was badly rusted on the inside.
Billings, Montana
Positive section of review
Friendly and helpful staff.Accomodations were clean.
Los Angeles, California
Positive section of review
Very clean rooms and kind front desk staff.
Negative section of review
Stayed at Doubletree for 3-4 nights. There’s loud 7am protests for a workers contract and I wasn’t able to sleep at all. Some car noise from the highway at night and during the day, which can wake you up pretty easily. There are aggressive homeless people around the outside streets that are next to the hotel and will follow you around, my suggestion is to be alert and careful. Overall, it’s a beautiful and amazing hotel, but these are the issues it has.
Huntsville, Alabama
Positive section of review
They cancelled my reservation
Negative section of review
They cancelled my reservation
San Diego, California
Positive section of review
Balcony and a great view
Negative section of review
There was a bunch of very noisy trucks in the morning (5:40am) that woke us up
Dallas, Texas
Positive section of review
Ghetto poor
Negative section of review
The crack heads everybody is messing around with each other