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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Page, Arizona
Positive section of review
I really liked that the staff was super friendly and everything was clean and everything was orderly and organized, the staff asked my questions and were very friendly with showing me where everything was on the map.
Santa Fe, New Mexico
Positive section of review
The king suite room was spacious, the bathroom was very clean, and the hotel is pet friendly. We were passing through so it fit our purpose.
Negative section of review
The area is very sketchy, the breakfast was only pastries and waffles, the keurig machine in the room was moldy, and the carpet was dated and dirty.
Memphis, Tennessee
Positive section of review
The beds here are exceptionally comfortable, ensuring a good night's sleep every time
Desert Hot Springs, California
Positive section of review
It was clean, and very good vibes here. Staff was very friendly, amenities were nice.
Negative section of review
We had a pool suite and the Chlorine levels were too high. Burned our eyes and damaged my jewelry. We didn’t really get to enjoy our private pool
Largo, Maryland
Positive section of review
Had an amazing experience The room was very clean and breakfast was good
Massard, Arkansas
Positive section of review
The Breakfast was great. and the location was great
Negative section of review
Nothing could be better, will be using this hotel again
New York, New York State
Positive section of review
Location stayed on 19 floor facing Times Square.
Negative section of review
Loved everything about the facility very clean and staff were very friendly and helpful . Room freshen up daily.
Dothan, Alabama
Positive section of review
Everything was nice love the patio outside
Lakewood, Washington State
Positive section of review
The location, The property was nice.
Negative section of review
I am very upset. The first room that we were given (#230) had a really odd and bad smell. Like a sewer smell or a dead rodent. But we arrived so late in the evening we weren't up to dealing with it. And I realized then why the bathroom fan was left on. We hoped that the next day once the room was cleaned it would be gone. Room hadn't been cleaned and the odor was still there. I spoke to the lady in the office and she said she would leave a message for the day shift and gave us more towels, since they were fully booked and had no other rooms available. Friday night we came in and it still smelled. (Room hadn't been cleaned) Went and talked to the front desk and to get more towels and because the room keys were not working. She came up to let us in and she agreed the room smelled. She moved us to room #278 thankfully and apologized for the inconvenience. She told us they were short staffed for room cleaners. (The rooms were never cleaned during the whole stay) We tried to got to breakfast on Saturday, It was closed for an inspection? We didn't even try to go eat on Sunday, we figured it was still closed and the inspection would probably be done on Monday. We were leaving very early, so that was no benefit to us. I not really a picky person, but this was a bit much. The staff were very helpful and nice but limited in what they could do since they were the night shift. It wasn't there fault. The property is very nice, and the rooms were nice pretty much except for this odor. And I'm really upset that I am being charged the full price of the stay when it was so lousy. And I understand things happen, but I think the property should comp us for at least two nights of the reservation. Thank you. P.S. It's been over a week and I still can't the manager on the phone to discuss this. And I have received no call back in response to the message I left with the front desk last Friday. I was told I would receive a call back. Nope!
Branson, Missouri
Positive section of review
Location and staff were great.
Negative section of review
Bathroom small also the toilet was very small.