1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Miami, Florida
Positive section of review
The location, valet, and restaurant staff. The front desk was amazing until the day I checked out. Ian went above and beyond on the day that I arrived.
Negative section of review
I had a wonderful experience until my last day. Up until that time, the valet, front desk, and restaurant staff was very kind and welcoming. I felt like I was in a dream land. Unfortunately, on the day of my check out, I had an experience with the front desk coordinator that was simply disrespectful and unnecessary. As a customer, I was shocked that a staff member would behave that way. The level of aggressive and lack of respect was next level. I had the opportunity to speak with upper management to share my feedback about the experience. While I appreciate the fact that my voice was heard, I personally am not sure that it made a difference. I feel that more should have been done, but I don't specifically know what could have been done to rectify the situation. For personal reasons, I have decided not to return. In putting my personal feelings aside, I still recommend this hotel to anyone visiting the Brickell area.
Napa, California
Positive section of review
The staff were extremely nice and helpful. The location was really good. The bathroom was also nice ... not big, but nice.
Negative section of review
We didn't know until a few days before we left that the hotel was doing construction on the dining room. The breakfast that we paid for was only Grab-n-Go. Some mornings were OK but other mornings there wasn't any yogurt, plates, etc. Also, the room was clean but sometimes we would only get 1 bath towel or 1 wash cloth when there were 2 of us in the room.
Myrtle Beach, South Carolina
Positive section of review
The location is amazing. It is clean and has everything you need for your stay except toilet paper.
Negative section of review
There is no place to hang anything. Adding a few hooks would be terrific. Please provide toilet paper. Love that we could bring the dog without an extra expense. Would definitely stay again.
Bangor, Maine
Positive section of review
Convenient to play the slots and close to local restaurants.
Apex, North Carolina
Positive section of review
Room was clean and bed was comfy.
Negative section of review
Hotel need major renovations. Very outdated inside and out.
Killeen, Texas
Positive section of review
Very cute, spacious, and clean
Negative section of review
The laziness in me says I wanted an elevator but it was fine without
Hawthorne, California
Positive section of review
It was nice and quiet
Negative section of review
Nothing to complain about hospitality was great!!!!
Walla Walla, Washington State
Positive section of review
Clean pool, good ac!
Wildwood, New Jersey
Positive section of review
Recently upgraded
Negative section of review
Loud street noise.. door key card didn't always work, had to go to the office to be let in
Brooklyn Park, Minnesota
Positive section of review
Nothing much
Negative section of review
No food service at night . Difficult for travelers