1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Galveston, Texas
Positive section of review
The location and the friendly front desk person were the only things that I liked.
Negative section of review
Everything else. The room smelled like cigarette smoke. The room furniture itself was horrible and raggedy. The bed almost fell when I sat on it and I could see that the box spring was all torn up. I've seen a hotel room this horrible. There was an issue with flies. The window curtain was falling off. The door had a huge gap when it was closed. There were no towels in the room. The moment I sat on the bed, I realized that I'd made a huge mistake. I didn't even want to discuss it, so I simply got my things and left. It was not worth the $100 I spent. I took it as a loss and ended up booking a more expensive room at a better name brand hotel. Do yourself a favor...if you can afford a better hotel, spend the money, because you're gonna get worse than what you pay for here. If I could give it zero stars, I would.
New York, New York State
Positive section of review
The room was nicely appointed and clean and quiet.
Negative section of review
We faced a concrete wall. The elevators were terribly slow and often overcrowded.
Palo Alto, California
Positive section of review
Clean east check inclose to everything we needed
Negative section of review
Elevator was to slow
Erie, Pennsylvania
Positive section of review
No Manager. No one to discuss problem with
Negative section of review
I wanted early check-in. I've been a Hilton Rewards member for over 20 years and currently have over 220,000 points. I don't think this was too much to ask. However, the girl who answered the phone said no and there's no manager there so no.
Cameron Park, California
Positive section of review
Early check in was cheap, 30 dollars or so
Negative section of review
Worst motel I've ever stayed in. Everything was dirty, hangers were rusty, bathroom floor was gross and cracked tiles, the toilet wouldn't flush and I had to fix it myself after no answer from the front desk, pool was filthy and full of stuff, no hot tub even though it was listed as an amenity, parking lot was full of drug addicted people, felt like I got tricked after checking in based on the pictures shown.
Amarillo, Texas
Positive section of review
Great location & super facilities
Negative section of review
N/A
Galveston, Texas
Positive section of review
I liked everything.
Negative section of review
The only thing I didn't like was that I reserved a room with a water view, but I was put all the way in the back with a parking lot view. Also, right outside the room looked like a storage area for extra furniture. If they say room with a water view, make sure to ask that you're actually getting a water view.
Raleigh, North Carolina
Positive section of review
room was clean.
Negative section of review
Not many nearby food options.
McKinney, Texas
Positive section of review
Horrifying.
Negative section of review
Better question: What did I like? Answer:
Miami Beach, Florida
Positive section of review
Nothing
Negative section of review
Poor customer service