1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Lake George, New York State
Positive section of review
Location excellent, staff friendly and helpful We had a spacious, clean room and our king bed was very comfy. Nice cold air conditioning. All the space we needed and then some with plenty of amenities. We chose this location after checking reviews and found it to be very Pet friendly which we required as our Coton - Mini Poodle was traveling with us. Breakfast had many items to choose from, hot and cold options. Coffee available in lobby day and night it seemed. We would definitely stay here again and recommend highly to others looking for much of the same.
Negative section of review
I can't think of any negatives.
Provo, Utah
Positive section of review
The whole experience was very pleasant. The employees were welcoming and friendly. The room was clean and comfortable. The breakfast was good, the employee in the breakfast room was very friendly and helpful. She kept all the food filled and the tables clean.
Negative section of review
the air conditioner should have been set lower, so when you enter the room it would be comfortable not too warm
Portland, Maine
Positive section of review
Location is great and rooma comfortable. Staff friendly. Shower was excellent. Friends like the breakfast.
Negative section of review
Room was rather expensive given that it's a basic Hyatt. Bed somewht soft but acceptable. One suggestiuon: Cleaning staff need to use a service elevator ( if there is one). Double ply TP is another minor suggestion.
Kissimmee, Florida
Positive section of review
Breakfast is not applicable, location is good for Disney World
Negative section of review
Nothing
Childress, Texas
Positive section of review
Perfect for the price and the staff was outstanding
Negative section of review
Highway noise, but they cant help that
Rochester, New York State
Positive section of review
How nice and clean it was. The walk in shower too.
Negative section of review
No towels and the volume for the remote didn’t work but no complaints
Sevierville, Tennessee
Positive section of review
I loved how spacious the rooms were.
Negative section of review
No pool
Amarillo, Texas
Positive section of review
Privacy
Negative section of review
Parking
Goddard, Kansas
Positive section of review
Privacy
Negative section of review
Parking
Davenport, Florida
Positive section of review
Decent size/layout of rooms/bathrooms
Negative section of review
We’ve been using booking.com twice yearly for trips to Disney and universal for a decade with our kids and this was our first negative experience. We’ve had small hiccups easily fixed before, but this is the first time that our trip was soured and severely impacted by the discomfort of our stay. First day we get there to swim in the private pool and the light pops out of the side of the pool and is just floating/dangling from electrical wiring in the pool. We stopped swimming and got out. Was told it’s ok to continue swimming even though electrical wiring was loose in the pool . They did come to fix the next day. The AC stopped working in 90 plus degree of Florida where our plan was for 9 days of theme park and water park hopping at Disney etc. of course we want a cool place to sleep at night. We noticed it late in the evening after theme park day in heat. We called like around 8:30 -9pm. The person, Bruno, says it’s late & It’s hard to get a technician to come out. I don’t think he tried to contact anyone. We called him again and got the same answer. Its late. Can’t do much. After a night of being ignored and lack of sleeping in the 90 degree heat with no ac…. The next morning we called and the woman said there’s no plan noted to follow up and the lady says there’s no notes or info inputed that there’s any issue, so no plan at all made for a technician to come out from our previous call at all. She herself was upset at lack of follow-up. We never touched the thermostat during our stay. So, needless to say, we didn’t not sleep well sweating all night and this impacted our stay and plans the next day. They had someone come out and contacted us between 5-6pm late in the day. So, when we returned in the evening, the place was still hot and not cooled down. Another difficult night of sweating and discomfort in what was supposed to be an enjoyable, expensive travel vacation.