1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Anaheim, California
Positive section of review
I am a repeat guest. I have found it to be a good experience. The staff are very friendly and helpful. It is the first hostel I have ever stayed at and met my financial need up until new ownership in Fall of 2024, when the prices went up. The staff behind the desk and the cleaning staff were great, cheerful and helpful.
Negative section of review
The prices went up and some other changes which the onsite staff have no control over.
New York, New York State
Positive section of review
Joshua at the front desk was so lovely. There was a mix up with our room and booking, he went above and beyond trying to give us what we were promised. Thank you Josh. Convenient location. Comfortable rooms.
Negative section of review
Some staff members weren't so friendly. When the phone in my room wasn't working the maintenance man told me there's nothing wrong with it, it's easy, I just have to use the speaker phone and sit close to the phone to hear what was being said instead of having a phone I could hear through the handset and hold it to my ear.... He was so dismissive and rude.
Pittsburgh, Pennsylvania
Positive section of review
Beautiful historic building in a perfect location. Close to everything. We loved how secure the building was. And the staff in the lobby were exceptionally friendly and helpful.
Negative section of review
An extra blanket would have been helpful.
Myrtle Beach, South Carolina
Positive section of review
Access to the Beach and the pool, I could see the ocean and the pool from the room's balcony.
Negative section of review
The room was too small, the tub was dirty, and the room had a smell of mold, and housekeeping was limited,
Wilmington, North Carolina
Positive section of review
Staff was very friendly, and the room was clean. Breakfast was perfect!
Negative section of review
Elevator got stuck on the 5th floor. We had to use the stairs for part of our trip.
Phoenix, Arizona
Positive section of review
Everything was super sketchy. But reasonable for its price.
Houston, Texas
Positive section of review
Great location and staff was super helpful
Negative section of review
At the time we went on a holiday weekend and only 1 elevator was working. Considering the high volume of people at the hotel it definitely was an inconvenience but that’s the only issue I had. It’s also an older hotel so compared to other Hilton properties it definitely needs more updates.
Packwood, Washington State
Positive section of review
It was away from town and quiet.
Negative section of review
Nothing.
Orlando, Florida
Positive section of review
Everything was excellent
Jacksonville, Florida
Positive section of review
It was very convenient
Negative section of review
Nothing really I stayed in my room