1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Tacoma, Washington State
Positive section of review
The property is breathtaking! You walk into the lobby and looking out from the ceiling to floor windows at the water is so beautiful. The rooms were spotless and so spacious. We enjoyed every minute of it!
New York, New York State
Positive section of review
Location is great for MSG. Hotel was clean. Room nicely appointed.
Negative section of review
Smoke alarm started chirping. Someone came up to fix the issue and took the alarm but never returned. Aren’t guests supposed to have a smoke alarm in the room? Noise from street very loud even on eighth floor. The bed was uncomfortable.
Manhattan, Kansas
Positive section of review
Breakfast was great. Great food. Out of cups and forks
Negative section of review
price
Charleston, South Carolina
Positive section of review
Nice, clean, comfortable, good managers, outside area.
Negative section of review
No food store nearby.
Sonoma, California
Positive section of review
Beautiful inn. Great breakfast. Attentive staff.
Negative section of review
No robes
Wyomissing, Pennsylvania
Positive section of review
Convenient to location for my business meeting
Negative section of review
Where do I start !!! First room had someone’s dirty underwear on back of bathroom door …. Bed had hair and a blood stain on it. Reported it to front desk was assigned a new room and was requested to email management which the email fell on deaf ears. First day of breakfast was disappointing cold scrambled eggs no meat had bagels and cereal option as well. New room was satisfactory and second day breakfast was hot and had scrambled eggs with sausage…… I wouldn’t recommend this hotel nor will I stay here for next years work conference
Pensacola Beach, Florida
Positive section of review
Didn't do breakfast
Negative section of review
No comments
Charlotte, North Carolina
Positive section of review
Location and shuttle
Negative section of review
We called three times from the airport and waited for an hour before being picked up. The hotel is not in good condition, there is a hole in our room wall.
Los Angeles, California
Positive section of review
Nothing.
Negative section of review
I am very disappointed, probably one of the worst hotels I ever stayed at on booking.com. First, I was given wrong information about breakfast. I paid for breakfast on booking.com and called the night before to ask what breakfast times were. They have an automated machine that said breakfast was from 8 am-11 am. My father and I went to the lobby the morning of check out at 10 am and they said they weren't serving breakfast anymore. I was disappointed because I paid for the breakfast already and they gave out wrong information. I then checked out and there was $45 restaurant fee added to my receipt. I told the guy who was the guest representative at the front counter that I did not eat at the restaurant at the hotel. He began to ask me three separated times if I was sure I didn't eat at the restaurant. That is completely disrespectful. Also, be on the look out for a extra destination fee charge of $30 when you check out because booking.com already charges this and they charged me again for it. Honestly, this was the worst customer service I have ever experienced.
Kendall, Florida
Positive section of review
Location
Negative section of review
No windows in rooms