1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Phoenix, Arizona
Positive section of review
When I got to the lobby (while waiting for my adult children, who are all in their 20's, to arrive) I had a small amount of difficulty when booking the room through Booking.com (the 3rd party had inverted my name). The young lady at reception upgraded our room to a villa that was absolutely gorgeous! This ranks as one of the top Mother's Day weekends ever. Everything, from the view from our balcony, the amenities, the staff, our villa location, as well as everything about the Arizona Grand was outstanding! I highly recommend this resort for young adults and adults as the lazy river, water slides, and golf course were all a bonus.
Negative section of review
I was extremely fortunate to find ONE last room left for Friday and Saturday night, on the very busy Mother's Day weekend. This does NOT reflect on the Arizona Grand but Booking.com., because it's international, inverted my first and last name. So, the Friday we were all driving to the resort (each of us from a different city), I was calling and calling to see why my name did not appear on reservations. Once the error was discovered, the staff at the Arizona Grand acted extremely professional and upgraded our room.
Cambria, California
Positive section of review
This place has a lot of potential to be really nice. The rooms appearance and layout is really nice. The breakfast, while small and not a lot of options, still got us going in the morning. The Lynn's pastries were amazing and were the best part for us.
Negative section of review
We had an ant problem. Started small but grew over the two days we were there. The main problem with the ants is that they were in our bed. I'm not sure if they ever sprayed for them, but if they did, it was no effective. The water bottle refill fountain's water tastes like chlorinated tap water. A filter would definitely increase water quality and the value of the stay.
Celina, Ohio
Positive section of review
Location was decent..good view of the lake.. restaurants near by,bed and pillows were comfortable,linen and towels were clean,no bed bugs that I could find which is always a plus!
Negative section of review
WiFi wasn't good
Davis, California
Positive section of review
Pros: close to; UC Davis, restaurants, freeway and Amtrak depot. Large room, coffee maker and mini refrigerator
Negative section of review
Cons: no elevator, close to the railroad tracks and the depot so the train sounds the horn entering and exiting the station. May be an issue for some.
St. Charles, Missouri
Positive section of review
Location was great for what we were there for. Full size fridge. Television selection was good.
Negative section of review
Didn't have bath tub. 100 dollar deposit. Needed a few more handicap parking. Returning late at night, hard to find. Gps always tried to put us on other side of highway. Need to change address to the road that leads into motel. No contintel breakfast, or coffee. No pool.
Nashville, Tennessee
Positive section of review
The location and the ease of access. The parent was adorable!
Negative section of review
Nothing.
Richmond, Virginia
Positive section of review
The location, cleanliness,mini kitchen setup and breakfast.
Negative section of review
Needed more pillows. Minimum should be 4 in a king size room with a pullout bed.
Orlando, Florida
Positive section of review
The property was clean and quiet.
Negative section of review
Most of our stay required us to make a left turn out onto a busy road of with no traffic lights. The pillows were paper thin as were the blankets. The pool was cold and had lots of debris floating on and within the water.
Coralville, Iowa
Positive section of review
The staff was wonderful.
Negative section of review
The room smelled unpleasant, the quality of the hotel and the area matched the price.
Washington, D.C., District of Columbia
Positive section of review
The location
Negative section of review
Couldn't turn on the air conditioning nor open the window for fresh air!!