1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Long Beach, Washington State
Positive section of review
Our room was spacious and clean. The location is ideal: very close to the beach and at the same time in the center of the village, which is very lively.
Negative section of review
Staff behavior/communication was confusing and erratic. We forgot our son's (essential and expensive, worth roughly USD 800) medication in the fridge in our room. Luckily, it was found - as confirmed on the phone - and put in a fridge at the front desk (even though days later another employee wrote to us that it had not been found, which was weird). Since we were traveling southwards, we asked the hotel manager to send the medication to Los Angeles, which she agreed to. At first the plan was to send the hotel manager a pre-addressed and pre-paid box/envelope, but the Fedex guy we went to see in our next destination told us it would be easier and much faster to send her a pre-paid label by email, which she then could use to send us the medication in any Fedex envelope (the package being very small). This sounded perfect, but to make sure the hotel manager agreed with this slight change of plans, the Fedex guy and I called her together to ask if this would be ok, as it meant she would have to spend USD 1-2 on an envelope, which I even offered to reimburse. She assured us this would not be a problem, and she would drop the envelope as soon as she would receive the label. So I proceeded to pay roughly USD 35 for the label, which then was sent to her by email (and received by her). So far so good. However, here the problems started. Firstly, she never used the label we sent to her (I could track this) so the medication was never sent. Secondly, I could not reach her by phone again. I only spoke to various colleagues of her, who told me she had instructed them not to send the medication unless a pre-paid envelope or box would arrive, which was NOT what we agreed. I called multiple times, asking what the problem was, and if any extra payment from my side was needed or expected. However, I heard nothing back and/or the phone was not picked up anymore. Long story short: we flew home without the medication and having spent an extra USD 35 in vain.
Riverton, Wyoming
Positive section of review
Clean and comfortable. Friendly staff. Location. There is a restaurant and lounge on site. There is an exercise room. Great value.
Negative section of review
The hallways were not well lit.
Easton, Maryland
Positive section of review
It was quiet and very comfortable. Just what I wanted. Having a couch in the room was great when my son came over.
Negative section of review
The pool was closed.
Temecula, California
Positive section of review
It was clean a d smell good. Paloma is a great customer service.
Oneida, New York State
Positive section of review
It was clean and staff was very nice and helpful.
Lexington, Kentucky
Positive section of review
Nice beds, soft and very comfortable
Negative section of review
Carpeted floors, mold smells
Atlantic City, New Jersey
Positive section of review
On the boardwalk, affordable
Negative section of review
Unprofessional staff very old. Room. Pool staff abruptly closed pool for an hour to go to lunch.
Pigeon Forge, Tennessee
Positive section of review
more seating in room
Las Vegas, Nevada
Positive section of review
Great location 👌
Negative section of review
I observed that certain areas within the room exhibited a layer of dust, and the couch appeared to have some stains.
Seaside Heights, New Jersey
Positive section of review
communication
Negative section of review
Check in is at 5pm